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Reviews of Highlander Hotel

3 out of 5
Highlander Hotel
647 North East Road, Gilles Plains, SA

Reviews

8.0

Very Good

Rating 10 - Excellent. 150 out of 464 reviews" "
Rating 8 - Good. 191 out of 464 reviews" "
Rating 6 - Okay. 70 out of 464 reviews" "
Rating 4 - Poor. 38 out of 464 reviews" "
Rating 2 - Terrible. 15 out of 464 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, great staff, great service
Stayed 7 nights in Jan 2024

8/10 Good

Veronica

Stayed 2 nights in Dec 2023

2/10 Terrible

jhonny

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor condition dirty and the continental breakfast was disgusting never going back.
Stayed 4 nights in Dec 2023

4/10 Poor

Mardi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst my room was spacious it is dated, mattress clearly needs to be replaced, chairs looked dirty but were actually faded and bathroom had a guest - spider and it was clear it’s been there for some time. What is classed as breakfast included was pathetic. Customer service was bland and rude most of the time. I was there for a 21st and interaction with staff in lead up to this event was nothing short of disappointing. Could never get a straight answer on function food and what this venue classes as “platters” is disgraceful esp when you see the pricing. Overpriced and whilst some food had flavours the meatballs were full of breadcrumbs - inedible, pizzas are just garlic bread topped with other ingredients and squid overcooked. Staff on the bar were also letting other people charge to bar tab who were not authorised. Overall experience was lack lustre and I certainly wouldn’t be booking an event there.
Stayed 1 night in Dec 2023

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff & a quiet clean room made our stay enjoyable.
Stayed 1 night in Dec 2023

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness
While the facilities were clean and bed comfortable, the shower over the spa bath is dangerous. Standing on an uneven surface with closed eyes (washing hair) are conditions for a fall. The bright light over the door outside which was on all night did not make for a good nights sleep as the blinds did not shut out the light completely. Maybe a less bright globe could be an easy fix.
Stayed 1 night in Nov 2023

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Good feed in the sports bar Parmi and Pint $16 was awesome
Stayed 4 nights in Nov 2023

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It began with confusion over booking Staff seemed to struggle with booking system Room in dot points 1. Mould in bottom of shower 2. No where to hang clothers where the space was provided there were only 4 coat hangers provided 3. Little bench space == suit cases had to be unpacked either from the floor or the bed 4. no plug in wash basin 5. difficulty in filling kettle as space in basin to reach tap was too small for their large kettle 6. We arrived a day earlier than expected and accepted their offer of a cheaper room for the days we were there @ $20 per night less than those we originally booked An unforseen consequence had noisy patrons to gaming / dining, unable to park outside the room due to patrons parking in spaces I assume were for motels guests 7. Bar fridge located at floor level which meant to gain proper access one had to kneel to get things out [both my partner and I are in out 70's] 8. We were required to pay a $200 bond refundable on room being checked for damage by cleaning staff plus $40 [$20 per night saved by not staying in the orginally booked room] Therfore refund should be bond plus 2 nights saved equals $240 BUT was told when door passes were handed back prior to departure the $40 was not refundable due to a commission to be paid to Expedia [the booking agent] This I dispute -- I dont pay the commission they do -- thats not my problem Property damage on arrival shower exhaust fan not working window near door catch missing Wont be staying there again
Stayed 2 nights in Oct 2023

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, shower, bed bar fridge wverything was perfect thank you so much ...will definitely stay again n recommend your hotel to my friends and family ❤️
Stayed 1 night in Oct 2023

8/10 Good

Tracey

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Ricky

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude. The room was disgusting and had water leaks, the staff didn't even care. absolutely appalling
Stayed 1 night in Sep 2023

10/10 Excellent

Nyree

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, lovely big rooms, close to public transport
Stayed 4 nights in Aug 2023

2/10 Terrible

Dennis

Stayed 1 night in Aug 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Large room, however the shower being in the spa bath was inconvenient and hard to get in and out of.
Stayed 2 nights in Jul 2023

10/10 Excellent

Keith

Stayed 2 nights in Jul 2023

6/10 Okay

Prabhjot

Stayed 1 night in Jul 2023

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy place to get around.
Stayed 2 nights in Jun 2023

6/10 Okay

Graham

Traveled with partner
Bar staff and reception staff seem to be having off days.
Stayed 1 night in Jun 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money, staff all friendly and helpful.
Stayed 3 nights in Jun 2023

8/10 Good

Jenny

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Great meal and excellent service.
Stayed 1 night in May 2023

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
value for money
Stayed 1 night in May 2023

8/10 Good

joanne

Stayed 2 nights in Apr 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service
The cost was affordable for the area. It was also pretty close to shopping facilities. Was disappointed that we had to wait 20min for a room to be clean after check in time, but sometimes this happens due to busy schedules.
Stayed 1 night in Apr 2023

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service
There was no ice on freezer, normally when i stay away for night, other hotels have ice in freezer compartment.
Stayed 1 night in Mar 2023

10/10 Excellent

Brandon Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay.
Stayed 11 nights in Mar 2023

10/10 Excellent

Paul

Stayed 1 night in Feb 2023

6/10 Okay

Leonard

Stayed 2 nights in Feb 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常满意
Stayed 1 night in Feb 2023

10/10 Excellent

Phillip

Stayed 3 nights in Feb 2023

4/10 Poor

Johanna

Traveled with family
Liked: Staff & service
Disliked: Amenities
Arrived shortly after 4:30pm and checked ok, very lovely girl checked us in. Poor / Lack of directions or map to get to our room. Once we found our room first thing was our door was propped open with a chair from the room. I assume from cleaning. But seeing that we were needing to be at engagement party by 5:30pm we just needed to drop our stuff and get changed. Little did we realise there was no comforters on the bed just thin blankets, no extra blankets anywhere in the room. Wake the next morning to realise there was no towels or soap to wash our hands with nothing. Very disappointing couldn’t shower next day. So room wasn’t finished being cleaned or forgotten to be finished the day before. Waiting to check bank statement that we weren’t charged from the mini bar as we didn’t touch it but who knows if it was re stocked prior. Very disappointed in our stay.
Stayed 1 night in Jan 2023

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast was cereal, juice. No toaster, microwave. Muesli bars made to look part of breakfast yet were listed on mini bar. Issue with filling spa from tap,rang, sent someone to look, no solution for rest of stay. No wifi code given when checking in, rang reception, given an incorrect one so had to ring again.
Stayed 4 nights in Jan 2023

8/10 Good

Lakindu Udara

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was pretty good, pillows were hard, bed itself was fine, sheets were washed and clean, surrounding area is not the best, smokers everywhere, lights on at night all around not bad
Stayed 7 nights in Jan 2023

6/10 Okay

Sarah

Traveled with pets
Disliked: Cleanliness, staff & service, amenities
Wasn't impressed with rude staff , gardener using blower and getting dust all over nearly polished car, cleaned my room and told cleaners they didn't need to do much as I cleaned up behind myself . I got a rude look and no thank you. Had to bleach the spa bath and shower upon arrival before using.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this motel
I have stayed here before & will stay again. The room is nice & big, the shower room is big enough for two people showing together. Also for me a great location
Stayed 4 nights in Jan 2023

10/10 Excellent

Roy

Liked: Staff & service, amenities, property conditions & facilities
Very convenient for me

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean, but a bit tired, needed some cosmetic fixing up.
Stayed 1 night in Dec 2022

8/10 Good

Nazek

Business traveler
Liked: Staff & service
Its okay for couple of nights
Stayed 3 nights in Dec 2022

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost of drinks and meals in the bistro was higher than what I was anticipating
Stayed 1 night in Dec 2022

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, especially for the price. All staff were helpful and easy to talk to, ecsept the man who checked us in, so grumpy! Definitely will stay again and recommend to family and friends. Qorrh staying out of CBD and at a cheaper rate.
Stayed 1 night in Nov 2022

8/10 Good

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Very clean close to other places Great food and good prices at hotel
Stayed 2 nights in Nov 2022

6/10 Okay

Adam

Stayed 1 night in Nov 2022

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service
It was a great place to stay only we stayed in the spa room and being in our late 60’s we found it hard to get in and out of the shower, next time we’d stay on normal room otherwise the room was lovely. 👍
Stayed 4 nights in Nov 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
It's a bit old and needs up dating
Stayed 1 night in Oct 2022

8/10 Good

stephen

Stayed 1 night in Aug 2022

4/10 Poor

Nicole

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room i stayed at was dark, secluded, there was no option to have someone walk me to my room and one night i was dropped off late by a taxi and my room door wouldnt open, again. I also put a pillow and towel against the door as alot of cold air was getting in. And there was no point in taking food back to your room because you cant heat anything up.
Stayed 2 nights in Aug 2022

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pretty good
Stayed 1 night in Aug 2022