Find Hotel with a Concierge in Addison, TX

"Perfect location, staff is always nice, valet is the best."

"Wanted to check in early so I called a month in advance and was told to call back the day before the booking, I called the day before the booking and was put onto hold for 20 minutes and then somebody hanged on me twice in a row, decided to call IHG to figure out what is happening and the hotel hanged up on them, got to the hotel super early and saw people check in early then coming back to say the room was dirty and wasn’t cleaned, I also saw one of the receptionist put people calling on hold just to talk to his co workers and friends, the elevator is loud so if your room is next to the elevator good luck sleeping, last thing during near midnight they just let some random guy sleep on the couches in the lobby and food split all over the floor while staff did nothing"

"Yes"

"Non-existent room service menu. Had to find it on google. Valet took 45 min to bring our car. Sunday morning checkout should be staffed appropriately. "

"Would visit again. "

"It was great"

"Great area with lots of options for dining and entertainment. Staff was very friendly and helpful"

"There’s no direct call to the lobby to reach a hotel clerk. I had to call the hotel off of my cell phone. The people next to me had a little kids up after 12:30 AM screaming and jumping as if it were 2:00 pm and dog was barking. Security did come up. I scanned the QR code on the TV to get the menu. A children’s menu came up and when me and my grandkids went downstairs to order they said that menu didn’t exist anymore and he handed me a menu that didn’t have options for kids. The hotel hallway smelled like marijuana. The rooms are very clean and the beds are comfy. "

"its nice little run down though"