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Reviews of Bellevue Hotel and Spa

4 out of 5
Bellevue Hotel and Spa
Diaspora Avenue, Yeka Hills, Addis Ababa

Reviews

8.0

Very Good

Rating 10 - Excellent. 28 out of 62 reviews" "
Rating 8 - Good. 18 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Georgis

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

A, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is on a Hill, and you`ll need to be fit to get up to it from the main Road, as there are no Public Buses that gets to it. You`re better off taking a local Taxi/Uber.
Stayed 6 nights in Aug 2023

6/10 Okay

stephen

Business traveler
Noise from the club on 9th floor. It was impossible to sleep until 2:00AM
Stayed 5 nights in Feb 2023

10/10 Excellent

Marshall

Stayed 1 night in Oct 2022

10/10 Excellent

Matthew

Stayed 4 nights in Aug 2022

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jul 2022

6/10 Okay

Michael, Silver Spring

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Most of the things in the spa were not working. We booked it to enjoy the spa. The pool was cold.
Stayed 1 night in Jun 2022
Response from tseday bogale marketing manager on 2022/6/10
Dear Michael, Greetings from Bellevue hotel and spa Thank you for your feedback we would like to apologize for the problem you faced at our SPA and we promise to improve our service for your next visit.

6/10 Okay

Fikirtemariam desta

Stayed 1 night in May 2022

10/10 Excellent

Milla

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very safe and clean all employees nice and friendly specially front desk & serves they really doing excellent job they make you very comfortable to stay i am very happy to stay for 3 weeks & i can't wait again to stay this hotel next month 🙌
Stayed 1 night in May 2022
Response from Meri on 2022/6/15
Dear Milla, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We acknowledge our team members for their best performance delivered to our guests. We hope to be at your service again in the near future. Meanwhile, we wish you all the best. With best regards, Merhawit G/eyesus Front Office Manager

4/10 Poor

Cheryl

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing on 3rd Stay
This was our 3rd time staying here and sadly the service has gone down. Room was very comfortable except for a sharp metal piece coming out of the floor. The second bed we requested didn't arrive until 11pm. There was a wedding occurring on our arrival that produced very loud music until way into the night. Breakfast was cold and looked like leftovers from the wedding (wilted fruits, etc.) When we started to play a card came in the lobby while waiting for the airport shuttle, we were informed that games were NOT allowed!!! The bar had no white wine the entire weekend. The overall quality and service has declined while the price on hotel.com remained consistent. We did have massages in the spa and Merrit was terrific! Sadly, will not be staying here next trip.
Stayed 2 nights in May 2022
Response from FOM on 2022/5/18
Dear Guest First and foremost,thank you for taking the time to share your feedback with us on Expedia. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on the case and will follow up accordingly. We hope your next stay at Bellevue Hotel and Spa will be a pleasant journey and looking forward to give us a second chance to welcoming you back again. With hospitality Regards Merhawit G/eyesus Front Office Manager

8/10 Good

Mesker

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LuV m stay
Stayed 2 nights in Jun 2021
Response from tseday bogale marketing manager on 2021/6/8
Greeting from Bellevue hotel and spa Thank you for staying with us and feedback

8/10 Good

Simret

Liked: Cleanliness, staff & service, property conditions & facilities
The room as clean and in Great condition. Wifi was slow. The bed was not comfortable at all!
Stayed 4 nights in Apr 2021
Response from tseday bogale marketing manager on 2021/6/8
Greeting from Bellevue hotel and spa We thank you for staying with us and your feedback

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from tseday bogale marketing manager on 2021/6/11
Thank you for your feedback !!

8/10 Good

Verified traveler

Stayed 4 nights in May 2021
Response from tseday bogale marketing manager on 2021/6/11
Thank you for sharing your feedback

2/10 Terrible

Verified traveler

Stayed 14 nights in Mar 2021

6/10 Okay

daniel

Business traveler
Liked: Staff & service
Stayed 11 nights in Dec 2020

10/10 Excellent

Austin

Stayed 13 nights in Nov 2020
Response from Bellevue Hotel&spa on 2020/12/22
Thank you for staying with us! we appreciate your comment we hop we will see you on your next trip Best regards Bellveue hotel & spa

8/10 Good

Emmanuel, New York

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great view, good location. The uphill sucks if you are walking unless you like it of course. No pool, though the amenities list includes it.
Stayed 2 nights in Nov 2020
Response from Bellevue Hotel&spa on 2020/12/16
Greeting from Bellevue hotel &spa we appreciate your comment we hop you u come again. The great view and location is happened because of the uphill. for your comfort we can provide you a shuttle service for your next visit. Thank you for staying with us.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2020

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Zewdu on 2019/12/25
Hello Frank. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same. Could you please provide us with more information about the airport and staff that you weren't sissified with so we make sure to take care of the problem. Thank you again.

10/10 Excellent

Maher, Kuwait

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Food is excellent Service very good May be a bit far from the city center but it is near the airport
Stayed 3 nights in Oct 2019
Response from Naser S on 2019/10/14
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Worst hotel stay ever
Worst hotel experience of my life. We stayed for three nights with Friday night as our last night. The club upstairs played loud music until 4 am. It was so loud it kept myself, my husband, and our two children awake - completely impossible to sleep even with noise canceling headphones. I called the front desk and they told me there was nothing they could do but the music would stop at 2 am. Needless to say it didn’t despite multiple calls. Music finally ended at 4 am and then the cleaning crew came in and started playing loud music. The hotel should let people know on nights when there is going to be very loud music late at night so they can stay elsewhere. Otherwise, the rooms were clean. Beds were rock hard. Door was mediocre. Surrounding neighborhood was a shanty town. Staff were poorly trained and sometimes came across as dishonest (but to be fair - maybe we just had multiple miscommunications).
Stayed 2 nights in Jun 2019
Response from Naser S on 2019/9/5
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We would like to ask you a great apology for the inconvenience we have created on you. We have taken note of the issue you raised and we are working on sound proofing. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 Good

VENKATESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spa first
Their spa is one of the best in town. Amazing ambience. The breakfast spread is rather limited and so is the restaurant menu. The staff are courteous and extremely helpful. Overall a good place
Stayed 2 nights in Jul 2019
Response from Naser S on 2019/8/2
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are old , poor service, noisy outdoor the hotel, very poor restaurant at their hotel. I left the hotel before time although i paid for the whole period, the hotel on top of a hill , you can't move without a taxi, and all taxi drivers manipulate the tourists.
Stayed 5 nights in May 2019
Response from Naser S on 2019/6/17
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We have taken note of the issue you raised and we can assure will make it up to you on your next visit to Addis. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Naser S on 2019/6/17
Thank you review us on Expedia.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Naser S. on 2019/5/6
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

4/10 Poor

Howard, South Carolina

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast is very poor. Bathroom in room smells bad. Air conditioning did nit work. Night disco in hotel ver annoyingl staff helpful.
Stayed 3 nights in Apr 2019
Response from Naser S on 2019/4/29
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia We have taken note of the issue you raised and we can assure will make it up to you on your next visit to Addis. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019
Response from Naser S on 2019/4/17
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service nice stuff very courteous fair price considering the service
Stayed 1 night in Mar 2019
Response from Naser S on 2019/3/15
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. We are also glad our staffs were to your satisfaction. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and the staff very friendly and helpful
Stayed 4 nights in Mar 2019
Response from Naser S on 2019/3/15
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. We are also glad our staffs were to your satisfaction. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 Excellent

B.S, Hattiesburg ms

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect about this hotel from the time someone pick you up until the time you depart .... This should be a 5 star hotel .... customer services is excellent ... the food is fantastic...
Stayed 4 nights in Feb 2019
Response from Naser S on 2019/2/18
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place with amazing views of the city complete with spa and extremely friendly staff.
Stayed 6 nights in Jan 2019
Response from Naser S. on 2019/2/4
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. It was a pleasure serving you and we are delighted you enjoyed your stay and are happy our view & staffs were to your satisfaction. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 Good

Verified traveler

Traveled with partner
Generally I was happy with the Hotel, service, staff and the room. The Nightgowns looked old, not soft and small
Stayed 1 night in Jan 2019
Response from Naser S on 2019/1/24
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel and Spa Management Team

10/10 Excellent

Gun Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Naser S. on 2018/12/17
Dear Valued Guest, Thank you very much for review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Naser S. on 2018/12/8
Dear Valued Guest, Thank you very much for review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 Good

Zigah, Surrey BC

Business traveler
Liked: Staff & service, amenities
The staff very receptive and friendly and the Food is good
Stayed 5 nights in Nov 2018
Response from Naser Salih on 2018/11/23
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are happy our staffs & food were to your satisfaction . Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well named - great views!
Great views and very nice hotel with friendly staff!
Stayed 1 night in Oct 2018
Response from Naser Salih on 2018/11/1
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality Regards, Bellevue Hotel & Spa Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view at night iz spectacular, owesom and amazing.
Stayed 2 nights in Sep 2018
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/9/26
Dear Happy guest, We are glad that you enjoyed your stay at Bellevue Hotel and spa and thank you for your candid comment. Looking forward to hear from you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/9/24
Dear Traveler. Thank you for your review and for choosing our hotel.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice and close to most needed places like Airport. View is incredible from each room and the MAJESTIC panoramic view from roof top bar and lunge could only be experienced,,,, My top choice to stay in Addis.
Stayed 2 nights in Sep 2018
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/9/24
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Addis. We look forward to welcoming you back soon! With Ethiopian Hospitality Regards

8/10 Good

Abrihu, Addis Ababa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice view. Everything is clean staffs are kind. The only thing I observed, as we booked the hotel for two people, I expected two bathrobes, two slippers and two bottles of water. Beside that the hotel is awesome.
Stayed 1 night in Sep 2018
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/9/21
Dear Happy Guest, Thank you so much for your genuine review.Regarding the double occupancy,i think it a mistake by our house keeping department.We have a standard of putting every thing double for double occupancy, we are deeply sorry for the mistake.Hopefully you will see improvements in your next trip to our Hotel.

10/10 Excellent

Daniel, Yerevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel with a nice view
The hotel is very well designed and comfortable. The view is beautiful as it is set above a part of the city. Mattress and pillows were new and superb. Staff speaks English and is very courteous as is the free airport shuttle. Food in the hotel restaurant was expensive (same as you would pay in western hotels for similar food) but that is to be expected as the area has no food or beverage outlets besides a few small local groceries. WiFi worked well.
Stayed 1 night in Sep 2018
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/9/8
Dear Mr.Daniel Thank you for your candid review and thank you for your time to review our hotel.We are happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Chandler J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/8/14
Dear Happy Guest, Thank you very much for taking your time to review our hotel. Hopefully we will see you soon. With Ethiopian Hospitality regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Addis Ababa views
A very comfortable stay at a new and trendy hotel!
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/8/6
Dear Valued guest, Thank you for the feedback.and thank you for staying with us. With best Regards, Director of Sales and Marketing

6/10 Okay

Mohamed

Disliked: Cleanliness
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/8/6
Dear Valued guest, Thank you for staying with us.And thank you for the feedback. With best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel
The hotel is fairly new it is in very good condition, nice food enjoyed the spa alot. The staff are lovely people. My only issue is the location I think once the roads are finished being built it will be easier to get out and about as it's not close to the centre of Addis Ababa .
Response from Manaye Tesfaye,Director of sales and Marketing on 2018/8/6
Dear Valued guest, Thank you for your kind feedback.And thank you for staying with us. With best regards,

8/10 Good

Joseph, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very welcoming personnel, without exception - Hotel management was very attentional and helpful
Thank you Joseph, it is a great honor to have you with us

4/10 Poor

Klaus-Dieter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer nach Äthiopien reist, sollte unbedingt wenigstens Englisch sprechen. WLAN im Hotel nur in unmittelbarer Nähe der Rezeption möglich, außerhalb eigentlich gar nicht. Es gibt in Addis Ababa und Umgebung aber schöne Orte, allerdings nur empfehlenswert mit Guide, da man überall kontrolliert wird und oft "Passiergeld" zahlen muss
Stayed 3 nights in Nov 2023

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super😀
Stayed 4 nights in Aug 2023