Find Resorts & Hotels with Spas in Accrington

"Ok"

"The hotel lobby is quite beautiful and the location is absolutely perfect. It is right in the centre of town. My complaint is mainly the service. Some of the staff went above and beyond and were super friendly and personable, and others were quite cold and unwelcoming. My father was in the bath when someone entered his room for no reason. We went and complained and were told it was simply just a member of the supervisor team checking in on the room. We think this was so strange and unacceptable. They should know who is in a room and who is not before coming in. There was no knock on the door either when they came in making it quite an embarrassing experience. We reported it to reception and they didn't seem so bothered. "

"Long delays checking in again but the staff were polite. Desks are a barrier, maybe meet customers the same side of the data consel?"

"Room was clean and had what We needed check in over complicated but staff nice. Location great for what We needed. Breakfast menu was limited and only luke warm on first day."

"Lovely room. Ideal location. Friendly staff."

"The room had a very odd smell and we were unable tonopen any windows. The windows were also so dirty, it was hard to see through them. The bathroom had no extractor fan so it became very steamy, very quickly and the only place for the steam to go, was into the bedroom once the door was open. There were a lot of very drunk people hanging around the lobby at all hours and the police pulled up a few times. Good points are that check in is quick and efficient, location is fantastic and the beds were comfy."

"Room was fairly well equipped, just would have been nice to have some oat milk sachets which I have seen in other hotels. Also the toilet was not clean, I had to give it a couple of flushes to make sure it was cleared"