Outdoor pool, sun loungers
Check availability

Reviews of Kempinski Hotel Gold Coast City

5 out of 5
Kempinski Hotel Gold Coast City
PMB 66 - Ministries, Gamel Abdul Nasser Avenue, Ridge, Accra

Reviews

8.8

Excellent

Rating 10 - Excellent. 265 out of 415 reviews" "
Rating 8 - Good. 91 out of 415 reviews" "
Rating 6 - Okay. 29 out of 415 reviews" "
Rating 4 - Poor. 16 out of 415 reviews" "
Rating 2 - Terrible. 14 out of 415 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinski is EVERYTHING and more. The service is top class.
Stayed 6 nights in Apr 2024
Response from RH / Hotel Manager on 2024/5/8
Dear Guest,Thank you for your outstanding feedback,We look forward to welcoming you back soon.Warn regards,

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay and we are definitely coming back. The only issue we had was the breakfast buffet did not have the usual scrambled or boiled eggs available. The only option was to order which was not convenient if you did not have time to wait. We spoke to a hotel Rep who said she will address the issue. Otherwise it was a perfect stay.
Stayed 2 nights in Apr 2024
Response from RH / Hotel Manager on 2024/5/8
Dear Guest,Thank you for your great review.We are delighted that you enjoyed your stay with us.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Zorie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 6 nights in Apr 2024
Response from RH / Hotel Manager on 2024/5/8
Dear Guest,Thank you for your great review.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Ehab, Dhahran

Stayed 1 night in Apr 2024
Response from RH / Hotel Manager on 2024/5/8
Dear Guest, Thank you for your great feedback.We hope to welcome you again soon.Warm regards,

6/10 Okay

Farida

Stayed 3 nights in Apr 2024
Response from RH / Hotel Manager on 2024/5/8
Dear Guest,Thank you for sharing your last experience with us.We hope to welcome you back soon.Warm regards,

10/10 Excellent

Nyanforh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from RH / Hotel Manager on 2024/4/28
Dear Guest,Thank you for rating your experience 5 out of 5. We hope to welcome you again soon.Warm regards,

10/10 Excellent

Tibebu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Beautiful outdoor pool. Nice gym. Wonderful breakfast and dinner buffets. Friendly and helpful staff.
Stayed 7 nights in Mar 2024
Response from RH / Hotel Manager on 2024/3/28
Dear Guest,Thank you for your outstanding feedback.We hope to host you again soon.Warm Regards,

6/10 Okay

Ozioma

Liked: Cleanliness, staff & service, amenities
The breakfast at this hotel is phenomenal, but the only issue I had at this property was the room itself. I had requested a room, and was given something else. I have stayed at this hotel before and had an anmazing experience, was expecting the same this time around, but was highly disappointed.
Stayed 2 nights in Mar 2024
Response from RH / HOTEL MANAGER on 2024/3/17
Dear Guest,Thank you for your loyalty to Kempinski Gold Coast City Accra. Also, we appreciate your feedback about your last experience in our property.We deeply apologize for the inconvenience related to the room you were allocated and I will ensure that it does not happen again in the future.I really hope that we will have the opportunity to welcome you back soon, I will personally make sure you have a memorable stay at Home away from Home.Warm regards,

10/10 Excellent

Isaac

Stayed 1 night in Mar 2024
Response from RH / Hotel Manager on 2024/4/28
Dear Guest,Thank you for rating your last experience with us 5 out of 5.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Dwight

Liked: Amenities
Very nice clean place I like the ambience
Stayed 7 nights in Mar 2024
Response from RH / Hotel Manager on 2024/3/10
Dear Guest,Thank you for the great feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

William osamudiamen

Liked: Cleanliness, staff & service, property conditions & facilities
Good and nice place to stay
Stayed 2 nights in Feb 2024
Response from RH / Hotel Manager on 2024/3/7
Dear Guest,Thank you for the 5 out of 5.We hope to welcome you again soon.Warm regards,

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 1 night in Feb 2024
Response from RH / Hotel Manager on 2024/2/21
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant, upscale hotel with excellent service. This is my favorite place to stay in Accra
Stayed 2 nights in Feb 2024
Response from RH / Hotel Manager on 2024/2/17
Dear Guest,We would like to thank you for sharing your last experience at the Kempinski hotel Gold Coast City.We are delighted that you enjoyed your stay with us and that the service met your expectations.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Ankit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from RH / Hotel Manager on 2024/2/17
Dear Guest,Thank you for your great review.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Michelle

Stayed 3 nights in Feb 2024
Response from RH / Hotel Manager on 2024/2/17
Dear Guest,Thank you for your amazing feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

XUAN

Stayed 7 nights in Feb 2024
Response from RH / Hotel Manager on 2024/2/17
Dear Guest,Thank you for sharing your last experience at the Kempinski Hotel Gold Coast City.We hope to welcome you again soon and.Warm regards,

8/10 Good

Rashon, Richmond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities-10 out of 10 Room-6 out of 10, I rated this way because more attention is needed in this area. Getting in/out of the bathtub is challenging. Either create an entry door into the bathtub that allows guests to walk in/out or eliminate the bathtub option and create walk in showers. The way it is set up now makes it hard for children and people with mobility limitations. Also, there weren't enough towels for 2 people, so we had to request more and for some reason the towels are not given in any type of sequence. For example, we had 2 bath size towels, one hand towel and zero face towels as opposed to 2 of everything. Staff-10 out of 10. Very accommodating!!! Their attention to detail is impeccable. Property-10 absolutely stunning!! I can't even put into words the beauty of the hotel. AMAZING!!
Stayed 7 nights in Jan 2024
Response from Kempinski Hotel Gold Coast City, Accra on 2024/2/9
Dear Guest, Thank you for your great review. We are delighted that the service met your expectations. Also, rest assured that your constructive comments will be worked on to improve our guests’ experience.We hope to welcome you again soon. Warm regards, Hotel Management

10/10 Excellent

KEVIN

Stayed 1 night in Feb 2024
Response from RH / Hotel Manager on 2024/3/28
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.Warm wishes regards,

10/10 Excellent

Jeffrey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here and loved every moment…our favorite part was engaging with the safe. Everyone is absolutely amazing and helped our stay feel like home.
Stayed 5 nights in Jan 2024
Response from Kempinski Hotel Gold Coast City, Accra on 2024/2/9
Dear Guest,Thank you for your great review. We are delighted that the service met your expectations.We hope to welcome you again soon.Warm regards,Hotel Management

6/10 Okay

Stasinoula

Liked: Cleanliness, property conditions & facilities
There was not a little shop , maybe little chocolate with turndown at the end of night…
Stayed 1 night in Jan 2024
Response from Kempinski Hotel Gold Coast City, Accra on 2024/2/9
Dear Guest,Thank you for your great review. We are delighted that the service met your expectations.Also, rest assured that your constructive comments will be worked on to improve our guests’ experience.We hope to welcome you again soon.Warm regards,Hotel Management

8/10 Good

AJOSE

Stayed 2 nights in Jan 2024
Response from Kempinski Hotel Gold Coast City, Accra on 2024/2/9
Dear Guest,Thank you for your great review. We are delighted that the service met your expectations.We hope to welcome you again soon.Warm regards,Hotel Management

10/10 Excellent

Imari

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast nuffet was amazing, delicious food and lots of variety. I also like the trainer Promise he was great, he trained, wiped down the machines and signed guests in all at the same time. Staff there are personable, accommodating and friendly.
Stayed 3 nights in Jan 2024
Response from RH / Hotel Manager on 2024/1/17
Dear Guest,Thank you for your great feedback.We are delighted that you enjoyed your stay with us and that the service met your expectations.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, staff is very attentive to details. I will be staying here again on my return to Ghana.
Stayed 2 nights in Jan 2024
Response from RH / Hotel Manager on 2024/1/10
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.

10/10 Excellent

Ellen

Stayed 3 nights in Jan 2024
Response from RH / Hotel Manager on 2024/1/10
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to par
First our room had mold. Then moved to another room without air conditioning. Our entire stay was two days, too much of which was spent addressing these issues. Amenities amazing, just wish rooms were on par.
Stayed 2 nights in Dec 2023
Response from RH / Hotel Manager on 2024/1/7
Dear Guest,Thank you for your feedback.We deeply apologize for the inconvenience you went through during your last stay with us. We will ensure our rooms are better checked before being allocated to our guests.We hope to welcome you back soon.Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RH / Hotel Manager on 2024/1/7
Dear Guest,Thank you for your amazing feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from RH / Hotel Manager on 2024/1/7
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Catia

Stayed 5 nights in Dec 2023
Response from RH / Hotel Manager on 2024/1/7
Dear Guest,Thank you for your outstanding feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Desmond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs at this Hotel are the heros. Especially the ok nes at the breakfast service.
Response from Kempinski Hotel Gold Coast City, Accra on 2024/2/9
Dear Guest, Thank you for your great review. We are delighted that the service met your expectations.We hope to welcome you again soon. Warm regards, Hotel Management

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in Accra
Great experience! Excellent customer service!
Stayed 6 nights in Nov 2023
Response from RH / HOTEL MANAGER on 2023/12/8
Dear Guest,Thank you for your great review.We hope to welcome you again soon.Warm regards,

8/10 Good

Adjoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to end a long trip
Really loved my room and service at kempinski. Especially the access to the spa and amenities. Such a beautiful hotel and looking forward to going back.
Stayed 2 nights in Aug 2023
Response from RH / HOTEL MANAGER on 2023/12/8
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff are amazing. The rooms are big and comfortable. Great amenities on the property. Beautiful artwork everywhere. The staff was very nice and helpful. Great location and very safe.
Stayed 6 nights in Nov 2023
Response from RH / Hotel Manager on 2023/11/18
Dear Guest,We would like to thank you for sharing your last experience at the Kempinski hotel Gold Coast City.We are delighted that you enjoyed your stay with us and that the service met your expectations.We look forward to welcoming you back soon.Warm regards,

8/10 Good

Jeff S

Stayed 1 night in Nov 2023
Response from RH / Hotel Manager on 2023/11/18
Dear Guest,Thank you for your great rating.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Black Trek Travel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from RH / Hotel Manager on 2023/11/18
Dear Guest,Thank you for your amazing rating.We look forward to welcoming you back soon.Warm regards,

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness
Stayed 7 nights in Sep 2023
Response from RH / Hotel Manager on 2023/9/23
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazingly beautiful!
Stayed 3 nights in Sep 2023
Response from RH / Hotel Manager on 2023/9/23
Dear Guest,Thank you for your great feedback!We hope to welcome you again soon.Warm regards,

10/10 Excellent

Naledi

Response from RH / Hotel Manager on 2023/11/18
Dear Guest,Thank you for your great rating.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Fritzgerald

Stayed 3 nights in Sep 2023
Response from RH / Hotel Manager on 2023/11/18
Dear Guest,Thank you for your amazing rating.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Desserie

Liked: Cleanliness, staff & service, property conditions & facilities
I travel a lot and have stayed in many 5 star hotels. The level of service at Kempinski Gold Coast was superior to ALL other hotels. The staff went above and beyond to meet my needs. They made me feel like family. Loved the breakfast and the spa and my beautiful room. If there is a Kempinski where I will be traveling, I will make it my choice.
Stayed 7 nights in Aug 2023
Response from RH / Hotel Manager on 2023/9/16
Dear Guest,Thank you for your outstanding feedback.We are delighted that you enjoyed your stay with us and that the service exceeded your expectations.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 11days and the entire staff and the “lady in red” team made our stay amazing. Is Kempinski expensive? Yes! In my opinion, being away from home and feeling safe and comfortable was important to me especially since I was traveling with my 7yr old. Breakfast buffet staff was always courteous. Porters, the entire cleaning team (Jemima), front desk, Peter at the pool with the pool lounge team. The hotel’s furniture and fixtures should be updated in the near future, but that’s minor stuff to me if the team is amazing. I even fell sick during my last few days with a cough, totally not their fault, but they made sure to offer me a clinic visit and a pharmacist to get me some medicine for my cough. And complimentary breakfast in my room since I wasn’t well enough to go downstairs for breakfast. Thanks to the entire team (daisy, Jemima, Peter, Angelo, Stephen K, managers, list is too long to mention each person) for making my stay comfortable and memorable! I’ll stay again!
Stayed 11 nights in Jul 2023
Response from RH on 2023/8/2
Dear Guest,We would like to thank you for your outstanding feedback.We are glad that you enjoyed your stay with us and that the service exceeded your expectations.We hope to welcome you again soon.Warm regards,

10/10 Excellent

Warner

Liked: Staff & service, property conditions & facilities
It was great experience. The staff were professional at all levels. Property was immaculate. Minor feedback- bathrooms in guest rooms are outdated as it relates to shower/tub- ceiling and tile.
Stayed 9 nights in Jul 2023
Response from RH on 2023/8/2
Dear Guest,Thank you for sharing your last experience at the Kempinski Hotel Gold Coast City.We are glad that you enjoyed your stay with us.Also, we value and appreciate your constructive comments.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Karmin

Stayed 2 nights in Jul 2023
Response from RH on 2023/8/2
Dear Guest,Thank you for your great feedback.We look forward to welcoming you back soon.Warm regards,

2/10 Terrible

FATIMA

Stayed 3 nights in Jul 2023
Response from RH/Hotel Manager on 2023/8/17
Dear Guest,Thank you for sharing your last experience at the Kempinski Hotel Gold Coast City.We regret that you did not enjoy your stay with us.Also, we would be grateful if you could give us more details about the inconvenience you went through while staying with us.We look forward to hearing from you.Thank you.Warm regards,Hotel Management

10/10 Excellent

Laurel

Stayed 2 nights in Jul 2023
Response from RH on 2023/8/2
Dear Guest,Thank you for your outstanding feedback.We hope to welcome you again soon.Warm regards,

10/10 Excellent

Mercy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone on the staff was friendly and treated me with top notch customer service
Stayed 1 night in Jul 2023
Response from RH / Hotel Manager on 2023/7/13
Dear Guest,Thank you for the outstanding review.We are glad that the service met your expectations.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from RH / Hotel Manager on 2023/7/13
Dear Guest,Thank you for the great feedback.We hope to welcome you again soon.Warm regards,

10/10 Excellent

Bianca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable hotel
Stayed 1 night in Jun 2023
Response from RH / Hotel Manager on 2023/6/23
Dear Guest,Thank you for your great feedback.We are glad that you enjoyed your stay with us.We hope to welcome you again soon.Warm regards,

6/10 Okay

Asha

Stayed 7 nights in Jun 2023
Response from RH / Hotel Manager on 2023/6/23
Dear Guest,Thank you for sharing your last experience at the Kempinski Hotel Gold Coast City.We hope that you enjoyed your stay with us.We look forward to welcoming you back soon,Warm regards,

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and myself had a wonderful time. Everyone was so polite and courteous. They made me feel very special on my birthday.
Stayed 8 nights in Apr 2023
Response from RH / Hotel Manager on 2023/5/21
Dear Guest,We would like to thank you for sharing your last experience at the Kempinski Hotel Gold Coast City.We are delighted that you enjoyed your stay with us and that the service met your expectations.We hope to welcome you again soon.Warm regards,

10/10 Excellent

Johnny

Stayed 4 nights in May 2023
Response from RH / Hotel Manager on 2023/6/23
Dear Guest,Thank you for your outstanding rating !We are delighted that you enjoyed your stay with us and that the service met your expectations.We hope to welcome you again soon.Warm regards,