"Overall, we had a good stay and would consider staying here again. The hotel is modern, clean and comfortable, breakfast was convenient, and the location is great.
There were a few disappointments. The pool was unavailable due to construction/maintenance for the final two days of our stay, which was unfortunate, especially when travelling with a young child and looking forward to using the pool.
We found the front desk service inconsistent. One employee seemed unsure about several basic questions and there was confusion surrounding a room change that had already been arranged. On the other hand, the gentleman working the following morning was excellent — knowledgeable, helpful and professional — so the experience depended on who was working.
I was also disappointed when I asked about extending our multi-night stay by one additional Friday night and the rate was around $400. I understand rates fluctuate with demand, but I was surprised there wasn't more flexibility for an existing guest wanting to extend their stay.
Finally, people were smoking very close to the hotel entrance. I would like to see the designated smoking area clearly identified and kept well away from the entrance.
Despite these issues, we enjoyed the hotel overall. With more consistent front desk service and better communication around unavailable amenities, this could easily have been an excellent stay."
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