外觀
查看供應情況

Grand Villaggio Hotel的評分

2.5 out of 5
Grand Villaggio Hotel
Khadeejah Bint Khuwaylid St, Abu Dhabi, Abu Dhabi

評論

7.8

不錯哦

10 分，有夠讚；55 則評論中有 25 則" "
8 分，不錯哦；55 則評論中有 13 則" "
6 分，一般般；55 則評論中有 7 則" "
4 分，不太好；55 則評論中有 3 則" "
2 分，很糟糕；55 則評論中有 7 則" "

8.8/10

整潔度

8.4/10

員工素質

6.0/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

Sherif

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質和設施服務
As mature senior traveler i never expect to be treated with disrespect from a staff of a hotel based on race or clothes. Very rude staff name (shiva) not wearing security uniform questioning if we registered with the id before going up while clearly he sees the key cards in our hand. Im at 50s and i expect respect in such name hotel. While leaving dosens of teenagers going up and down without questioning them. Is it based on what we wearing or its pure racism. Didn't expect that from such hotel name
於 2024 年 4 月住了 2 晚

4/10 不太好

Marc

商務旅客
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Too noisy.
於 2023 年 11 月住了 4 晚
Room Division Manager 於 2024年2月25日回覆
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff are great
Room Division Manager 於 2024年2月25日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 有夠讚

Bernard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Room Division Manager 於 2024年2月21日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 有夠讚

SHERIF

於 2024 年 1 月住了 3 晚
Hotel Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 不錯哦

Murad，Amman

於 2024 年 1 月住了 9 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Nice Hotel
Staff is helpful and always smiling, location is nice. Rooms are well furnished with a relatively large room area.
於 2024 年 1 月住了 1 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 有夠讚

SHERIF

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel
Friendly Staff, very nice hotel, good location, a hotel that I would recommend.
於 2024 年 1 月住了 7 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 有夠讚

Ville

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value for your money. Good hotel with very good service. Huge rooms.
於 2024 年 1 月住了 2 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 有夠讚

Brian

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 不錯哦

Daniel

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel. Good location without a car
Excellent, luxury hotel. Super helpful and friendly staff. Large room with mini fridge. Poorly designed bathroom. Impossible to take a shower without flooding the floor. A simple longer shower curtain that reaches all the way around three sides of the tub would fix the problem. Perfect location about 12 minute walk to central bus station for trip to airport and Dubai. Local bus no. 24 stops at corner and runs to the Grand Mosque in one direction and to the Marina mall in the other. Must pay by tap card which can be purchased ONLY by cash at a machine at the bus station, for example. There are restaurants and a grocery store at a very short walk from the hotel and a pedestrian tunnel to cross the main road.
於 2024 年 1 月住了 3 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 有夠讚

Mariano leonardo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 不錯哦

Mustafa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 不錯哦

Venkatarakesh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 一般般

Ahmed

喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is ina very good location for central AbuDhabi. Was very convenient for travelling to the AbuDhabi Corniche, restaurants, shopping etc. Wahda Mall is nearby. The hotel is clean and room facilities are great. The staff are welcoming and helpful. The downsides are: 1. There are no restaurants inside the hotel. You have to go outside for even breakfast. 2. There is a nightclub on the top floor and we could hear the loud sound two floors below. The staff were kind to move us to the lower floors.
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Ahmed

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfort, clean, staff very supportive
於 2023 年 12 月住了 2 晚

10/10 有夠讚

MORENO

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bellissimo
Molto molto bene, pulito, grande e personale molto gentile e professionale.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Tariq

不喜歡：住宿環境和硬體
No breakfast or room service was a turn off point. Best part is location.
Hotel Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

10/10 有夠讚

Kim Yuan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
5D4N stay
Hotel is conveniently located near a supermarket, pharmacy and eateries.
於 2023 年 11 月住了 4 晚

6/10 一般般

Prajwol

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
It was too over priced for the service it provided.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Elton

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 6 晚
Room Division Manager 於 2024年2月16日回覆
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 一般般

Shankaran

於 2023 年 11 月住了 5 晚

8/10 不錯哦

ALVARO

於 2023 年 11 月住了 1 晚

6/10 一般般

Mohammad

商務旅客
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like to thank Hary for the cleanliness of the room and daily assistance.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚

10/10 有夠讚

Katsunori

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Eddie

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
於 2023 年 10 月住了 7 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

10/10 有夠讚

Marwan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

2/10 很糟糕

Martin

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The staff in the hotel are very nice and helpful at all times. The hotel does have a club on the 14th floor and the 15th floor. You can hear the bass of the club all the way in your room every night until 4 am which is when they close. It is so hard to get a good night sleep. You are basically almost in the club while you are in the room trying to sleep.
於 2023 年 10 月住了 7 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 有夠讚

Nabil，Katy

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
excellent location and courteous staff
於 2023 年 9 月住了 8 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

2/10 很糟糕

Martin

商務旅客
喜歡：整潔度和員工素質
不喜歡：設施服務
The staff is incredibly nice and helpful but there’s a club on the 14th floor and the 15th floor. These clubs are extremely loud with very loud bass. You can hear the bass through your room all the way until 4 am which is when they close. This is so disturbing and makes it so hard to sleep. The rooms are fantastic for the price point but those clubs make it very tough to sleep with the bass playing through your room.
於 2023 年 10 月住了 7 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 有夠讚

Marina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

4/10 不太好

James，West Vancouver

商務旅客
喜歡：整潔度
Gym and pool are only open after 9am most days and after 10am Wednesday and Thursday. For most business travellers, that's typically next to useless as we need to work out before the workday / conference.starts. I booked this hotel primarily because of the pool / gym but had no idea it wouldn't be open during useful hours. Please advertise the opening hours for the facilities more clearly so that people can decide to go elsewhere.
於 2023 年 10 月住了 4 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

2/10 很糟糕

Martin

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 7 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

8/10 不錯哦

Mohammed

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 4 晚
Hotel Manager 於 2023年11月1日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location is good, room was nice and comfy. The staff was super friendly! They have a free valet parking. However, I had a joint room with a crying baby next door and I could hear him all night long! I couldn’t sleep. Otherwise I’d give it another chance.
於 2023 年 9 月住了 1 晚
Management Team, 於 2023年9月28日回覆
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are sincerely sorry to hear that you had issues that made your stay not up to your expectations. Your feedback is very valuable for us as we are continuously striving to increase the quality of guests' experience,We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 有夠讚

Venkatarakesh

於 2023 年 9 月住了 1 晚
Management Team, 於 2023年9月24日回覆
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 有夠讚

Ali

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Exceptional service
One of the most convenient stay I’ve ever had, everything was exceptional the staff were helpful and very friendly. They have upgraded my room once i checked inn. The hotel had 2 clubs yet it wasn’t too noisy and rooms were quiet, everything had been taken care of
於 2023 年 9 月住了 3 晚
Management Team, 於 2023年9月22日回覆
Dear Ali,Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

4/10 不太好

Mary Grace

不喜歡：住宿環境和硬體
All
於 2023 年 9 月住了 1 晚
Management Team, 於 2023年9月15日回覆
Dear Mary,Thank you for your time to post a review of Grand Villaggio Abu Dhabi. We are sincerely sorry to hear that you had issues that made your stay not up to your expectations. Your feedback is very valuable for us as we are continuously striving to increase the quality of guests' experience. We would like to hear more about your negative experience. Please feel free to contact me and we shall look into the issue to resolve it as soon as possible.We hope that we will have another opportunity to have you stay with us so we can exceed your expectations.Kindest regards,

8/10 不錯哦

ramy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Management Team, 於 2023年8月4日回覆
Dear Ramy, Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 有夠讚

Essam

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 7 晚
Management Team, 於 2023年8月4日回覆
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 有夠讚

Muhammad

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent hotel, Tea making facility, free water and room temperature control everything excellent
於 2023 年 7 月住了 1 晚
Reservations Team 於 2023年7月23日回覆
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

8/10 不錯哦

Alaeddin

於 2023 年 7 月住了 2 晚
Hotel Manager 於 2023年7月27日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,

2/10 很糟糕

Timothy

商務旅客
喜歡：整潔度和住宿環境和硬體
Would not stay there again.
The fire alarm went off twice in the night fir the building. The elevators ding constantly. Way too noisy. And the hallways smell like a bad strong perfume.
於 2023 年 2 月住了 3 晚
Fady Hanna 於 2023年3月31日回覆
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Grand Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 有夠讚

Medhat

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
all good except while checking out, they asked to wait to check the room, even there is no any mini bars or aminities
於 2023 年 2 月住了 1 晚
Fady Hanna 於 2023年3月31日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

8/10 不錯哦

Manuel González

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Precio calidad aceptable, limpio, céntrico, facilidades para comunicarte en taxi con los atractivos turísticos. No cuenta con comedor, tiene una pequeña cafetería. La atención del personal es la esperada comercialmente. No me agradó que el agua caliente de la ducha se termina mucho antes de concluir el baño. Las habitaciones no son acogedoras
於 2023 年 2 月住了 2 晚
Fady Hanna 於 2023年3月31日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Grand Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 有夠讚

Jessica Gomes

於 2022 年 5 月住了 1 晚
Bola Nagy 於 2023年3月31日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 有夠讚

saleh

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
رحلة سالم
فندق رائع جديد اثاث جديد ونظيف
於 2022 年 5 月住了 1 晚
Fady Hanna 於 2023年3月31日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

8/10 不錯哦

Venkatarakesh

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Cleaning Boy opened our room without our permission though I select option do not disturb.
於 2022 年 5 月住了 1 晚
Fady Hanna 於 2023年3月31日回覆
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager