"The site is ideal for families with younger children. We were nervous after reviews, but were pleasantly surprised. We checked in online before hand, so it meant we were able to use the dedicated 'online check-in' line at the front desk (I could see that others were having a longer wait, especially when groups came in by coach)
Our interactions with staff were universally positive, with service staff in the main hotel area very friendly and helpful. The Activity Centre area staff were also friendly.
The pool area and changing rooms were clean and tidy. We really liked that there were two separate pools, as the shallower/warmer pool was ideal for our less-confident swimmers. The pool slide was out of service, so we hope to try it on a future visit.
Food was ok, but there weren't a huge number of vegan/vegetarian options, which was tricky for our family. It was disappointing that there were no vegetarian kids items at the kids activity zone cafe, but we were told that they are getting a new menu in the coming weeks, so that may change!
If you are unable to easily carry your own bags up stairs, please keep in mind when booking that there are no lifts to the upper floors. You should ask for a lower floor, or confirm with the hotel about what assistance might be available. My husband ended up helping a group of older persons with large suitcases up the stairs to their floor, as they were well enough to walk up the stairs but not strong enough to carry their cases."