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"Our first room was really dirty, deep ingrained dirt and a general lack of everyday cleaning too. Luckily the kind manager moved us to a better room that was much cleaner. The staff are great, very friendly and the breakfast was reasonably good - but the building is very tired and and grubby with marked walls, peeling paint and dirty windows - which is such a shame because it is fabulously located and could be a real jewel in Cardiff's crown! The building is quite damp and this triggered one of our party's asthma so that is also something to consider when booking."

"Excellent all round "

"An easy walk from Cardiff Central railway station. Friendly, helpful staff. Outer security door answered promptly. The room, whilst dated, was clean & functional. Hot water & a decent water pressure in the shower. Tea/coffee facilities in room. Breakfast is no longer available but there were plenty of options in the city centre. "

"Friendly and helpful staff, very comfortable and clean room, good selection of food at breakfast. The staff went the extra mile to make a birthday weekend special - we really appreciated it and really enjoyed our stay."

"Hot tub could be a bit bigger, was only really room for 3 people without being crammed. The one in reading is huge and has loads of room "

"What a lovely hotel we really enjoyed our stay,absolutely perfect everything is right on your doorstep 👍👍👍👍"

"A great all round hotel "

"Staff and room always 5star. Returning customers and highly recommend "

"Clean and well maintained. Great facilities. But overall a bit dated. "