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Reviews of Hunton Park Hotel

3 out of 5
Hunton Park Hotel
Hunton Park, Essex Lane, Hunton Bridge, Abbots Langley, England

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 177 out of 1001 reviews" "
Rating 4 - Poor. 119 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

andrew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not at all what you see in the photos. You expect to stay in a nice old manor and you don’t, you stay in a building g adjacent to the manor. The room was small and hot. On the way there I rolled my ankle badly and they refused to let us have any ice because the ice machine was turned off for the day. The morning breakfast is limited and not very good. The coffee was good. The only good thing is it’s close to Harry Potter studios, but you have to take an Uber or taxi to get to it. No restaurants or stations nearby for drinks or snacks.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/19
Dear andrewThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your recent stay. I am sorry that you felt the reception staff were unhelpful I have spoken to the team involved and explained your feedback and the importance of paying our valued guests the upmost attention. Overall we wish you had a more positive experience whilst being our guest. Kind regards Hunton Park Hotel Team

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant indeed. Very nice staff. Good breakfast. well equipped and very clean rooms. Quiet peaceful location, yet just three minutes to the M25, (non-rush hour) and less than 10 mins to the M1.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
Dear NeilThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

Neria

Liked: Cleanliness, staff & service
I liked the garden and walking around the garden. The breakfast was good and good value for money. The pool was closed and couldn't swim.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
Dear NeriaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am sorry the pool was closed when you stayed we do have swimming lessons at times but do try to keep these away from the most popular guest times.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

anthony

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great looking property and clean fresh rooms spoilt only by the overwhelming smell of chlorine in the rooms (our room was over the pool). Room was hot and AC didn't really help. Dining room was uncomfortable and tired looking (and what hotel doesn't offer decaf coffee for goodness sake!). Pool was warm and clean but decor was very shabby and dimly lit, possibly to detract from the tiles coming away from the ceiling? That said it is a 3 star establishment and my expectations should be proportionally lower. Friendly staff, notably Olivia on the desk.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
Dear anthonyThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am sorry the smell of the pool was so noticeable this is unusual so I will check what happened.The swimming pool area is one of the older areas of the hotel that we have yet to fully invest and improve but I am pleased to say that this week we have started that process with the AHU being replaced and following that the area is due to be decorated hopefully making improvements that are necessary.I have also spoken with the Restaurant Manager about the decaffeinated coffee as this should indeed be readily available so apologies for this.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
The room was fine but the hotel wing layout isn’t very conducive. The main building is generally unavailable other than corporate/special events. The breakfast was appalling - so bad that the charge was cancelled.
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/7
Dear DavidThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.During your stay we had to make emergency repairs to the kitchen which did impact upon the breakfast experience however as you saw when I spoke to you I was not happy with the offering and I am so sorry for this. I appreciate this should not have happened and have spoken to the team on that morning following your experience.Overall we wish you had a more positive experience whilst being our guest. Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Yuen Yee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cosy hotel in a lovely quiet setting, within easy reach of the WB Studio Tours.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/12
Dear YuenThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

Louisa

Business traveler
It’s fine for the price
Stayed 1 night in May 2024
Response from General Manager on 2024/5/5
Dear LouisaThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff were really friendly and welcoming, the restaurant was closed but there were options to get dinner in the bar. The room was a bit tired but everything was clean
Stayed 1 night in May 2024
Response from General Manager on 2024/5/5
Dear ElizabethThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I have passed your comments regarding the welcoming staff on to them so thank you. Unfortunately the Kitchen had to have some emergency works completed on it meaning that we did only serve food in the bar to limit the challenges with this. Apologies for this.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Maxine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/5
Dear MaxineThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Denna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at Hunton Park, stunning grounds, beautiful rooms and lovely area. The staff were all so lovely, from the ladies who clean to the staff at breakfast or the staff at the reception, all friendly and so helpful! Look forward to staying again in the future.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/3
Dear DennaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

Samantha

Traveled with family
This is very well located hotel for Harry Potter world. The hotel inside is rather tired looking and in much need of a lick of paint and new upholstery. The kitchen was under refurb? so the food was limited. I ordered a brown bread chicken and sun-dried tomato sandwich, it arrived as white bread when i queried it I was told there was no brown bread left and offered a drink on the house as compensation (nice) but I later found out by asking the morning staff during breakfast there had be no shortage of brown bread. I concluded they couldn't be bothered to remake my sandwich. The staff were always polite and friendly especially the male receptionist.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/3
Dear SamanthaThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I have spoken to the kitchen regarding your request about brown bread and they are currently investigating this, apologies for the inconvenience as this is not what should happen.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Joss

Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/22
Dear JossThank you for taking the time to review Hunton Park Hotel. We are very pleased that your visit with us was a positive experience and that you enjoyed your stay with us.We hope that you will stay at one of our properties again in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Tonia

Traveled with family
Beautiful building amd gardens - lots of parking - great food and service - comfortable beds and rooms Map of the walk around the grounds would be helpful
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/1
Dear ToniaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to Hunton Park Hotel again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

Lorraine

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear LorraineThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/16
Dear MarkThank you for taking the time to review Hunton Park Hotel. We are very pleased that your visit with us was a positive experience and that you enjoyed your stay with us.We hope that you will stay at one of our properties again in the future.Kind regardsHunton Park Hotel Customer Service Team

2/10 Terrible

Shannon

Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/5
Dear ShannonThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind RegardsHunton Park Hotel Customer Service Team

10/10 Excellent

Yin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Hunton Park hotel. A 5 minute drive to The Harry Potter Studios which made the whole trip really convenient and enjoyable. The buffet breakfast was lovely with a good range of options to suit all needs. The highlight was the pool and we were happy that we were able to access it despite the signage suggesting there were swimming lessons taking place. Overall, I would highly recommend this hotel to anyone who is visiting the area.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/17
Dear YinThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was fantastic and Hunton Park has the BEST staff! On my second night, I faced complications with the sink in the bathroom. The receptionist personally assisted with the sink and offered to move me to a new room down the hall. I faced the same issue in the next room and the receptionist was right there to assist. The receptionist went above and beyond to accommodate and upgrade my new room at no charge to me. All the staff members I met were fantastic and so kind. My stay was great! They go above and beyond!
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/11
Dear GraysonThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

Nick

Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear NickThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel. Staying for business. See you next week 😊
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/4
Dear AndrewThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We all look forward to welcoming you back next week.Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful had an issue with are room and they were quick to try and sort it. The staff were very friendly. I’ve seen a lot of negative reviews for this hotel but I would defo stay here again there is no negativity coming from me also the beds were very comfy. 😊
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/4
Dear JoyThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am pleased the staff were able to sort the small problem out and ensure you were comfortable.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Great service. Nice room.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/4
Dear ElizabethThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. .Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really lovely weekend, myself and my partner thoroughly enjoyed our stay, the breakfast is amazing, the staff are amazing. Thanks so much see you again soon.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/28
Dear PaulThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

LYNN

Traveled with group
Liked: Cleanliness, staff & service
I did not like the fact that I paid £41 for a simple bottle of white wine. I thought this was well over the odds. The Hotel itself was lovely in an ideallic setting and the staff were quite helpful albeit stressed as the Hotel was clearly overbooked judging by their conversations.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/26
Dear LynnThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am sorry that you found the wine expensive we do have a variety to choose from starting at 25.50, the 41 is one of our more premium bottles.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

Hannah

Stayed 1 night in Nov 2023
Response from General Manager on 2024/2/29
Dear HannahThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Arsalan

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/29
Dear ArsalanThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 Terrible

Eric

Liked: Cleanliness
Disliked: Staff & service, room comfort
No heating
Room had no heating and radiator in bathroom didn’t work, no alternative rooms available. Manager did his best to find alternative heating but it took over three hours. Offered to refund part of room cost through Hotels.com this has not been received
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/29
Dear EricThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.I am sorry that it took so long to find alternative heaters out for you I can appreciate this must have been very frustrating so apologies.I have had confirmation from Hotels.com that they have arranged for your refund but will chase them up again.Overall we wish you had a more positive experience whilst being our guest. Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Aaron

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/29
Dear AaronThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

Adrian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/25
Dear AidrianThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Chnag Sik

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/23
Dear ChangThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 Terrible

Les

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/23
Dear LesThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

4/10 Poor

Chris

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/23
Dear ChrisThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

6/10 Okay

Sara

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/18
Dear SaraThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with aspects of your stay recently.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

6/10 Okay

Jane

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/18
Dear JaneThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with aspects of your stay recently.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay!
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/18
Dear LukeThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park HotelCustomer Service Team

10/10 Excellent

Hema

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/13
Dear HemaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 Terrible

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Waste of money
Very disappointed with our stay, I had splashed out to have a night in a historic building at a high quality hotel and what we instead received was a night in a modern building near a historic building. The room was an adequate size though nothing special, and had a number of structural features showing disrepair - there was a hole in the floorboards under the carpet that my partner tripped on and the door to the bathroom didn't close fully even when pulling it firmly. There was an issue with the hot water on the day we checked in which meant neither of us could shower before dinner. This did get repaired the same day but not for the 2 hours we were there before going to dinner. Before we left we visited the swimming pool which was in a room with holes missing from the ceiling and only had a single ikea stool to sit on which was soaking wet with condensation and rusty at the feet. A number of features outside the room were also in disrepair, we noticed a broken window in the hallway near our room, the electric front doors were not activated (making them very heavy and difficult to open for my partner who is unable to lift heavy items due to medical issues), and there was a fire door on the basement level which was unable to be closed due to how it was hanging on the frame. Overall very dissapointed with our visit. Fine for a travel lodge but not what i would expect for an expensive hotel
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/9
Dear SarahThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.We are investing heavily into the property but as I am sure your appreciate this takes some time.We are sorry that aspects of your stay failed to meet your expectations and that we failed to provided good value for money. Overall we wish you had a more positive experience whilst being our guest and do hop[e you will return when more of the changes have been made.Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy going . Not far from motoway.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/5
Dear JeanThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

Simon

Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/5
Dear SimonThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.Overall we wish you had a more positive experience whilst being our guest. Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/5
Dear DavidThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/30
Dear MarineThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 Okay

Scott

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/28
Dear ScottThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money. Would not stay again.
Not worth the money at all. Swimming pool closed for lessons when you want to use it- why advertise that it has a pool when you can barely use it except after 7pm? No fridge in room. You're not in the main Manor house as indicated here- instead you're in a back area/side building. Walls everywhere needed a re paint, the place looked very tired. Only 2 coffee satchets in the stand so had to go off and find member of staff for more. No attention to detail and no customer focus or consideration.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/26
Dear AnonymousThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. We are currently investing heavily into the hotel and have recently changed all the carpets and are due to both decorate all areas and change the bedroom doors that have not been changed. Hopefully this will have the desired impact we wish. I am sorry you were not in the manor house we have different room spread over different areas of the hotel depending on the room type you booked.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

8/10 Good

GC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/26
Dear GCThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/26
Dear SamuelThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 Terrible

Brandon

Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/15
Dear BrandonThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. Please do get in touch if I can be of any further assistance or if you would like to offer further details.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/13
Dear DavidThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 Good

John

Liked: Cleanliness, room comfort
Dinning organisation needs attention.
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/13
Dear JohnThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

4/10 Poor

Ben

Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/13
Dear BenThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. If you would like to discuss further please don't hesitate to get in touch.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

4/10 Poor

Jonathan

Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/13
Dear JonathanThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. Please do get in touch if I can be of any further assistance or if you would like to offer further details.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team