Faultless guest service is the defining feature of every 5-star hotel in Ursine. From the moment you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. Also, hotels must offer top-rate conveniences to obtain a 5-star rating. These can include luxury bath products, a wellness center, pools, gourmet kitchens and knowledgeable concierge.