In Sanderson, a hotel must provide a specific level of high-end conveniences to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer thoughtful touches like a welcome gift.