Faultless guest service characterizes every 5-star hotel in Saint John. From the instant you arrive, staff cater to your every whim, whether recommending activities and tours or providing a nightly turn-down service. In addition, hotels have to feature upscale amenities to meet the standard for a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.