Jupiter Inlet Colony 5 Stars Hotels

"Pros: -Spa was outstanding but very expensive. Some of the best massages we have ever received. -The room was clean and modern. -The partial ocean view was lovely. -Food was good, but options were few. -The pool was very nice. -The beach area was excellent and swimming was great. -Were accommodating to younger children who visited us while we were there - although I would say this was not designed for large families. Less than ideal: -The drinks were very expensive and mediocre for the price. -The service at pool and beach was very slow. We waited 3 hours for a simple order of pizza and and 4 hours to finally get a drink we ordered at 11:30 that morning. The server apologized several times but still could not manage to remember to bring it. It seemed like the beach staff were disconnected from the hotel staff. -Some of the beach and pool staff were rather juvenile and lacked professionalism - one beach staff member walked up behind my 5 year old grandson and tried to scare him. It was bizarre and unneccessary. -The hotel smelled like an Indian ashram - which is definitely an odor that one must become accustomed to. We found it too intense in the lobby and food areas. A pleasant stay in an above average spa resort hotel that still needs to work on its quality of service, communication, and staff. "

"I paid $700 a night to be next to an ice machine and where the cleaning ladies all congregate. I asked to be moved the first night and they told me they were looking for a room on the second night. I asked to be moved as well and did not get a response on the third and final day I asked for a credit and they said that they could give me $100 I literally could not sleep and complain to upper management and they said they could give me another hundred dollars. My bill was over $2100 and I am very very disappointed at how loud the ice machine was all night long with people coming and going. There’s no way this room should be rented for a premium price and if it’s rented at all, the customer should be aware of what they’re getting into. PGA management did not seem like they really cared. There were a lot of things that were not quite right for the price point. They focused on the PGA golfers and gave them top-notch treatment while the rest of the folks were just kinda left on their own. I will say Pierre and the new manager who I did not really get a chance to talk to you about the problem and I don’t remember her name or exceptionally nice and kind I do appreciate their service and also the service from the people in the restaurant, but sadlythe overall experience with the hotel was not good because of the lack of concern for the noisy room, which was extremely noisy. The manager said the best he could do was offer me $200 because I booked from a third-party. I hope that Expedia"

"The room had a nice ocean view. The pools and beaches were beautiful. Nice dining experience."