In Joes, a hotel needs to provide a certain number of upscale amenities to be designated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer thoughtful touches like welcome gifts.