Faultless guest service is the defining feature of every 5-star hotel in Havana. From the instant you arrive, staff attend to your every need, whether arranging customized tours or providing in-room beauty treatments. In addition, hotels must feature superior amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, a wellness center, swimming pools, fine dining kitchens and knowledgeable concierge.