Outstanding guest service is at the heart of every 5-star hotel in Grinnell. From the minute you step through the door, staff are at your beck and call, whether arranging customized tours or providing a nightly turn-down service. On top of that, hotels must offer upscale conveniences to be eligible for a 5-star rating. These can include luxury baths, a wellness center, swimming pools, fine dining kitchens and knowledgeable concierge.