歌詩達郵輪莎倫娜號 5 星級飯店

「Excellent choice」

「Hi there, overall I am quite satisfactory with our stay with Cervo Hotel with the reception very helpful and friendly. However, we had a few disappointing experiences in the restaurant in the Hotel which we would not expect for a 5 star hotel. The waiters did not provide the good service for us - first time in the restaurant they did not give us bread whereas the other tables were given bread. In the second morning, the waiter forgot our order and we had to wait for a while and needed to chase....

「We recently stayed at this hotel as a group of six women and unfortunately the experience fell well below expectations, particularly for a Hilton property. Before arrival, we emailed requesting rooms close together, but this was never arranged. While the hotel has some positives—the pool area is beautiful, the poolside beds are excellent, and the breakfast buffet was very good—the service issues overshadowed the stay. The most significant problem involved room assignments. Two guests booked...

「Super friendly staff. Pretty beach onsite. Great restaurants on site. Advertisement of shuttle service to/from airport non existent. That was not good because the transfer fees were over $100 each way and I should have ordered a car at the airport had I known.」

「Clean room, very nice and helpful staff, free and easy parking.」

「Our room was lovely, with two balconies overlooking the pool! Fully kitted out with all amenities you'd expect. Staff were incredibly friendly and helpful, however during checkin the experience faltered a little, with it taking about 30 minutes to tell us our room wasn't ready (no problem with this, but sitting in reception waiting for someone to let us know was much less fun than sitting at the pool would have been!) and then another 30+ mins waiting for our bags to be brought to the room after...