卡斯凱斯市中心 5 星級飯店

「Cozy room」

「Yes. Good」

「Our stay at Olivia Lisboa Hotel was truly exceptional. From the moment we arrived, the service, atmosphere, and attention to detail exceeded all expectations. The hotel is beautiful, elegant, and perfectly located, but what made our experience unforgettable was the incredible hospitality from Felipe Gárate. Felipe went above and beyond to make our anniversary special with such a thoughtful and meaningful surprise. His kindness, professionalism, and genuine care made us feel incredibly welcomed...

「早餐很豐富，房間寬敞。人員服務良好」

「空調設備問題頻繁，空調溫度及噪音令人困擾；地點安全安靜，服務尚可，處理危機能力不足；早餐服務很好，員工友善；以五星級飯店來說，整體表現實在令人失望。浴室排水孔有霉味，電器插頭會失效。房間經理對房間妥善的品質管理有嚴重問題。」

「Breakfast was lovely」

「房間漂亮，設備好。離捷運站近」

「我手提電話一直放在房間充電，Checkout後發現，我已經並馬上回去酒店尋找，雖然房間並沒有其他住客入住。但電話已經不見了，他們以為我已經去機場不會回來了，雖然自己不小心留在房間，但問題究竟誰會入房間呢，他們又不給我查看CCTV，他們沒有落力幫忙尋找，也沒有回應，工作人員態度很差，極度不負責任，只是一直說他們沒有看見，他們的工作人員也不會偷東西。千萬不要入住，還花了我很多我打長途電話的花費。我不斷打電話又要去差館，簡直精神虐待了兩天酒店經理二天後才回覆什麼也沒有找到。 My mobile phone kept charging in the room. After Checkout, I found that I had gone back to the hotel immediately, although there were no other guests in the room. But the phone was gone. They thought that I would not be back at the airport. Although I...