Otay 4 Stars Hotels

"They did not give me the room I had originally booked. My stay was a waste of time and money. According to the manager the room I booked with a bay view was given to another guest and they did not have any more available. Horrible service. "

"I love it here"

"Nice place and conveniently close to attractions and good restaurants."

"Room was filthy. Carpet was wet. Shower door didn’t work. The gym is very run down, the ac was dripping and the floor all wet. The whole property has a very particular smell. Poorly maintained overall"

"Beautiful place"

"Very nice hotel, great location. "

"The view was fantastic. Room had black mold above the bathroom light that had been broken and not fixed before our stay. Staff offered upgrade for our honeymoon then mentioned it was an upcharge. The ice machine outside our room was broken and I could hear it malfunctioning all night. There was a teamsters union party that was screaming and partying all night for the first three nights we were there. Hidden fees were almost double the cost of the stay. Called hotel and emailed and only got through and was met by very rude customer service staff who offered one free night and gave the money back for the upgrade. So, we do everything we could to be out of the hotel room. Wouldn’t stay there again. "