Montour Falls 4 Stars Hotels

"DO NOT GO if you don't like bugs in your hotel room! So many bugs in my 2 day stay inside the hotel room. Beetles, stink bugs (which are quite large) and carpenter ants. I was absolutely disgusted. The lady who runs the place is very unprofessional regarding the condition of the room, claiming that a dirty room with bugs is to be expected in upstate, but I have travelled quite a lot upstate and this is the first such interaction to this extent. Had to call the maintenance guys 3 times to get rid of the bugs. Also, stained bedroom ceiling, could not tell if it was mold. Luckily was only staying 2 nights and got out quickly. Very misleading about the "continental breakfast" included.. it was a choice of toast, bagel, muffin, cereal and juice. If you wanted eggs, it was around $17-19. Went to a local diner for breakfast, even though my hotel reservation was supposed to include breakfast. The waterfall in the pictures on the website are also misleading. The photos make it seem like the hotel is right next to the waterfall, when in fact it is a 1 mile walk to the falls, not right next to the hotel. Would not stay again, would not recommend others to stay unless you want the true camping experience of bugs, dirt, and lack of food."

"Staff yelled at me for using a coffee mug at breakfast instead of. Plastic when they had coffee mugs right there. We only had two towels and 1/2 roll tp on day 1. I called to ask for towel and tp she said you can come down and get them!!!! Wow. "

"Great staff, gave me free upgrade to tower view room. Great location. Buffet is great. Complimentary fresh fruit water and lemon water tastes fresh. Little blueberry muffins are sweet. Everything is great. Will definitely come back."