Kelly 4 Stars Hotels

"This was an unusual property with several unfriendly quirks. First is parking. It is done across the street in a third party lot. You have to go through a ridiculous procedure to register your car. The hotel should make this easier. Next the room. The front door is 90% clear glass. In order to gain some privacy, you have to pull a drape completely across another glass panel and the door. In the room there is a money making minibar situation with snacks and yet no coffee machine and no access to coffee other than the adjacent restaurant when it is open. Also there is no ice machine. How can you not have an ice machine available for your guest? And why not have one of those automatic coffee machines in the 24-hour open lobby? Very disappointed in this hotel and will not be staying here in the future."

"Everything was great in the beginning all the staff were very friendly and helpful until our last night. WE had been there to attend our goddaughter's wedding. After the event we went back to our room, changed into our PJ's and decided to go sit outside by the waterfront. Well, we left our key in the room, Shame on us! We went to the front desk & the gentleman there, Carl, was so rude it ruined our whole night. We told him what happened as we stood there in our PJ's & he said he needed ID. We said everything is in our room. I pulled up my email with my hotel reservation, pulled up my bank app showing my $100 deposit they took upon check in, my husband went out to the truck and got our parking pass and showed him that. All he said were not helpful, he said people throw their parking passes on the ground. At this point we were very upset! My husband said "have you ever walked out of your house or room and forgotten something?" He said No! Really?? Then you must be perfect! I asked him to have the cleaning woman walk upstairs with us, we can show her whatever she needs to see once we get into our room. That wasn't good enough either. Meanwhile, he kept asking us to step aside while he checked in three more couples. HE FINALLY gave us a duplicate key, as he told us, he will do it just this one time! When we got back to the room, we were both filled with so much anxiety I was waiting for someone to come knock on the door and make sure we were really who we said we were. Unreal!!"

"Really like the space, it was clean, modern and ideally located"

"The property was clean. We had everything we needed, except for oven mitts. "