Highgate 4 Stars Hotels

"Let me first say the staff was AMAZING! A huge shoutout to Dez for always being pleasant and welcoming every time we came to and from the hotel. The hotel lobby was beautiful, clean, and very well kept. Unfortunately, our room (specifically Room 234) was very disappointing and should honestly not be reserved until repairs are completed. The wall in the room appeared to be only half painted, and there was dried paint all over the baseboards. The bathroom amenities were rusted, and you could clearly see the rust when surfaces were wiped down. The bathtub also did not drain properly, leaving us standing in water while showering. In one area of the room, it looked like the sheetrock/seam in the wall was peeling back as well. There was also an iron provided in the room, but no ironing board available. To make matters worse, the room view overlooked a wall and four HVAC units. We did report all of these concerns to the front desk. The staff was apologetic and initially offered us two breakfast coupons for the Andrew Restaurant, but unfortunately we were unable to make breakfast. At checkout, we were then offered hotel points as compensation. Again, the customer service was excellent, but the condition of Room 234 did not match the overall appearance and quality presented by the hotel lobby and staff."

"Old… really old. And poorly kept. Property with lots of potential but needs critical investments in maintenance."