Grafton 4 Stars Hotels

"when we arrived at our room after dinner the A/C didn't seem to be working and the TV was not getting any signal. we called the front desk. They sent a gentleman to assess the situation. he said he would come back to fix the problem. He came back with a portable fan! We said no way - and forget about it. We finally got it working. He also said he was the new "houseman" and had no ide how to fix the TV. We said send in the engineer. He left and came back shortly and said there was no engineer on site and it would take at least 30 minutes to get him there. We said forget bit but have the manager call us. The front desk called (apparently there was no manager available?) and reiterated it would take time. But offered no solution or apology. We specifically asked that the manage call us in the morning - the desk person said they would leave a note. No call. at checkout the desk person never asked "how was your stay". I offered the story. He asked do you want to speak to the manager. I said sure. Hre came out, listened to the saga and responded; "no houseman on duty, huh? I'll look into it." This was not a 4 or 5 star experience certainly for what we were charged. Most disturbing was the seemingly indifferent response to addressing the problem coupled with no apologies. Some times it's the little things that make all the difference. For what it's worth."