Excelsior 4 Stars Hotels

"Originally booked a queen size room with a request of 2 cribs. Upon checking in, I decided to request a king size bed and I was told by the receptionist that there’s no king size bed available. Then my friend is checking-in after me, and he asked her if she wants a king size bed. My friend and I ended up just switching keycards. Then I made a request to move the cribs to king size room. Receptionist said yes, and I even saw him wrote down the request. IT DID NOT HAPPEN. Doors are loud when...

"It was a perfect location for the mall of America. Friendly staff, clean and cozy. "

"No comment "

"The historical building is neat, and the room was clean, roomy and comfortable. It is a nice place to stay within walking distance to many attractions. The gym is huge and impressive. However, the front desk staff was not knowledgeable or friendly. Dealing with the assistant manager regarding a charge after checkout was a nightmare. She was ill-mannered and inefficient. She finally credited my account without an apology after repeated phone calls. It’s a nice hotel, but due to their incompetent...

"Very nice rooms and the restaurant staff was great"

"Great location close to restaurants and theaters."

"I booked this hotel because i had 6 17 year old girls sleeping over at my house and wanted to relax in the hot tub. Hot tub was not cold. Other than that hotel was clean and staff was nice."

"Amazing stay "

"What isn’t to like about Canopy. The staff is far beyond amazing in friendliness and being really helpful. They constantly greet you just for walking by, and it wasn’t fakey. I complimented Maya before we left as to how impressed I was with all of them. These people need raises by the way. No hotel has ever had staff as great as ALL of them were. Next, the property…. Holy god this is such a beautiful hotel. A mix of classic architecture and modern conveniences done tastefully. The room was very...

"Rooms and halls were kept clean. All staff were pleasent and professional. Didn't like broken escalator with big conference."

"Always the best!"

"The room was spacious, clean and nice decor. I was impressed and pleased."

"Nice place "

"The lady who checked us in was rude and didn’t look like she wanted to be at work at all. But the check out lady was absolutely amazing! We expected a nice room considering the price of it and how the rest of the hotel was. But it was very much average. The blankets had lumps in them and was uncomfortable. But everything else was great!"

"Went well "

"Bar attendant cool use a better attitude "

"Great amenities and location. Would stay here again. "

"Service was wonderful and so considerate. The hotel employees made our anniversary perfect. Ate a couple of times at Tulibee and the food was excellent. We love this hotel and the location. "

"Came for an evening conference and had a very nice time. Food was very good. Service was good. "

"The staff is always very helpful, friendly, and offers bomb-ass cookies!"