Cheney 4 Stars Hotels

"Check in was slow. I arrived at 3:50 and room was not ready until after 5. Also long line for check in. Seems they were short staffed as that has never happened before"

"Rooms are ok, hotel is ok, location is great"

"We were shuttled to a different property that was not the Grand. They were apparently overbooked! We did not get a king size bed, we did not get any information about amenities and the in hotel food was not hot and the care was very haphazard. This was a very disappointing experience. They had called and left a message asking us to call in the afternoon but we were out of cell contact. When we arrived we were told about the change. There was no indication of an adjustment just that they were sorry about it. I have not followed up yet with the hotel yet but I will! Not what we expected at all and our first bad experience with Expedia ever!"