Zacata 3 Stars Hotels

"The lead-up to this one night stay was THE most stressful hotels dot com experience of my entire life. I paid for the room in December 2025, and between December 2025 and April 2026, I called Hotels.com for help to reschedule since I made a mistake and scheduled it during a time when one of my children was still in school and the other was on spring break. Numerous hours spent on phone calls, chats and emails were in vain as they claimed they couldn’t reach the property. I could not reach the property either, but since it is 2026, a landline phone should not have been their only option. I was forced to take my child out of school for two days. Even calling Choice Hotels, the parent company, didn’t help. When we finally got to the hotel, I asked why they didn’t answer their phones - ever - and they claimed their phone system was down and it would be back up shortly. How could a phone system be down for three months? They gave me an email address for future reference. Why didn’t Hotels.com have this? The stay itself was OK. We were just there for the sunrise, and nothing else. We had the free continental breakfast ( no eggs ) and coffee, and the staff apologized to us for the inconvenience. My husband told me that being on the balcony, watching the sun come up was his “happy place” on two different occasions, so I guess it was worth it. "