西湖丘 3 星級飯店

「good」

「Upside: Staff are very friendly and helpful. Rooms are comfortable and clean。 Breakfast has variety of food and drinks. Good location. Downside: The A/C and the refrigerator are bit noise。」

「早餐供应有些不及时」

「I stayed at this hotel and had a very disappointing experience. My room door locked me out, and I was unable to get back inside. I went to the front desk for help, and the employee told me I would have to wait for the maintenance person to arrive. While waiting, he moved me to another room. When the maintenance person returned, I was told that I would have to find another hotel because my original room was considered “dirty.” I had five children with me, and the way this situation was handled...

「Parking and breakfast free」

「I had an amazing stay at this hotel! From the moment I arrived, the staff was welcoming, friendly, and made me feel right at home. The room was spotless, comfortable, and beautifully maintained, with everything I needed for a relaxing stay. I would definitely stay here again and highly recommend this hotel to anyone looking for outstanding service and a comfortable, enjoyable stay.」

「The reception desk staff were pleasant and helpful. When we had a maintenance issue in our room, it was resolved within minutes. All of the furnishings were clean, but very worn, and outdated. The lighting in all the rooms was very dim. Although it was mid-July and we had the a/c set at 68 degrees, the room vents started blowing out very warm, humid air in the middle of the night, which made the room stifling, and impossible to sleep in. One of the elevators wasn’t working.」

「La peor experiencia que he tenido en un hotel. No entiendo cómo este lugar sigue abierto ni cómo puede recibir huéspedes en esas condiciones. La habitación era un completo desastre. Desde que abrimos la puerta nos golpeó un fuerte olor a humedad y suciedad. Todo se sentía viejo, descuidado y con una falta total de mantenimiento. El baño daba asco: el piso y el lavamanos estaban llenos de pelos, el desagüe se tapaba al usarlo y el espacio era tan reducido que casi no se podía entrar. La...

「Everything was good except no microwave in the room and no free breakfast」