Wells 3 Stars Hotels

"There were bedbugs and i was told i would receive a refund but have not recieved one yet and its been 4 days. As soo. As we saw the bugs we left without staying the night. I have pictures of the bugs and i also showed the person who was working that night."

"We came in town for a wedding. We called the day before to see if 90 minutes early check in could be accommodated or if there was a restroom available to change in. We were told yes to the restroom and to call back in the morning for early check-in possibility. Called in around 11 am on check-in day to be told to call back at 2pm. Arrived around 1:40 at hotel and was told pool was full so we could not use restroom to change and to come back in 30 minutes to see if room was available as they did not have the laundry finished yet. We had to leave for wedding in 30 minutes so we shared that with front desk. She did agree to check the room at that time and it was available. We appreciated the early check in but it was a big deal to the staff. Breakfast was quite disappointing. The tables and chairs were moved for mopping by 9:30. There was big sign "no eggs" and there was no meat option either. "