Vir 3 Stars Hotels

"On the positive this was a lovely property with all the amenities you would expect for a seemingly 'luxury' experience. The inside space was lovely, great balcony and en suites for both bedrooms. The living space was great and the kitchen perfect for our needs. The pool area is clean and beautifully kept and the sea views exquisite. The areas to improve are a few and quite important. Three nights and mornings we had no hot water. This was addressed the next day but with no apology or offer of redress. Fairly fundamental to a holiday property to have hot water. Towels and toiletries. The latter not provided as I assume most people staying here are from continental Europe. But if you fly in it would be nice to provide a small tray of them. The towels were like sandpaper. Using some softener to wash them would help a lot, but they are also very small. More children's size than adults. The last issue is around the other 'guests' and their behaviour. Whilst this isn't directly the fault of the resort, indirectly they should be doing more to control it. This is clearly a family resort but children took over both pool areas a lot of the time, shouting, using large floats, throwing footballs and American footballs, jumping in to create large splashes and being part of large fat groups of people who drank constantly around the pool, played music loudly and didn't care about other guests at all. These several groups were basically breaking all the rules listed on the wall. "