Santa Susana 3 Stars Hotels

"My room was right in the middle of the hotel and very close to the parking lot. The space was quiet and very calm all around. The room was very clean, smelled clean too, in the room was a working microwave and mini-fridge which is a nice touch. The room was spacious for 2 people. Checking in was a breeze, the staff was super friendly. "

"The stay was great. The staff was wonderful. The only issue that we did have and that rubbed me the wrong way was the breakfast. We were highly aware that there was an additional cost to breakfast, as it’s listed on a sign when you walk up to the breakfast area and they give you a slip when you check in that details, how much the breakfast cost. However, the one morning that we did decide to get breakfast (because this interaction made us not want to go back) we walk up to the breakfast place preparing to make ourselves a meal, and the lady that was in charge of the breakfast area practically yelled at us and was screaming at us that there was a cost, and that our room does not include breakfast and asked us if we’re able to pay before we get our omelettes… again we already knew that there was a cost so this interaction was a little jarring. We got the vibe that she felt. We couldn’t afford the breakfast and jumped down her throat to make sure that we knew that there was a cost. However, we already knew and it was really just them assuming that we couldn’t pay for something. Now I held back my frustration and didn’t complain because I felt the lady was just doing her job and I didn’t want to make a big issue out of anything. But looking back now, we both definitely felt as if she was profiling us because we were in pajamas and not in our best clothing, AnyWho, I would just suggest not to profile your guess and not assume that we can’t afford something"

"No complaints "

"Yes. We were upset about the charge for the car and the water in our room. "