Riverside 3 Stars Hotels

"Everything about the hotel’s description is misleading. The exterior carpet is torn, and the paint is chipped throughout. The elevator is decrepit and barely fits two people. The front desk and the parking lot are closed from 11pm-7am so there’s no choice but to park 3 blocks away in the inconvenient “additional parking”. If guests need assistance between those hours, they have to call the Montvale Hotel down the street. The room wasn’t nearly as bright and decorative as portrayed. The toilet barely flushed, and the bathtub didn’t drain properly. The shampoo, conditioner, and body wash in the wall dispensers were literally congealed. I booked this hotel for two nights, but chose to leave after the first one. I expressed my issues and concerns about the property and the room with the front desk clerk who was unsympathetic. I informed her that I would not be staying the second night, and she said she couldn’t administer a refund because she didn’t have access to the reservation because it was done through hotels.com. A representative from hotels.com contacted Hotel Ruby on my behalf which resulted in my being charged for the second night anyway. WORST OVERALL EXPERIENCE AT A HOTEL IN MY ENTIRE LIFE."

"Really well kept clean and a nice staff. The only complaint would be the happy hour snacks weren’t great. Really good value for the money though and in a great spot."

"Room cleam , bed ok. "

"I hate leaving negative reviews, but this experience was honestly really upsetting. I booked this hotel for the night before a major surgery because I needed to stay close to the hospital. Unfortunately, the environment felt extremely unsafe. There were multiple people lingering around the parking lot who appeared to be casing cars, and several guests looked visibly uncomfortable because of it. The atmosphere around the property made it feel very unsafe to stay the night. Because of this, I ended up leaving and driving all the way home instead of staying. That meant I had to turn around and drive all the way back to the hospital first thing in the morning before surgery. As a cancer patient preparing for a major procedure, the last thing I needed was additional stress and worry about safety. It was incredibly disappointing to lose $170 on a room I didn’t feel safe enough to use. I truly hope management addresses the security and safety concerns around the property so future guests don’t have the same experience."