Richmondville 3 Stars Hotels

"Pros: the rooms are aesthetically pleasing and clean. Location is great. Cons: walked in to check in and had staff sitting behind a computer (no standing to greet or coming up to the desk at all) with her boyfriend sitting there eating wings. Got our room and it was frigid. Given how cold the weather was, it would have been nice for them to at least have the room at a base temperature but the heat was completely off. So cold - like under 60 degrees. Tried to turn on the heat, but it’s a complex remote with no instructions; my husband had to look up an instruction manual (and we are technologically competent). Finally got the heat in, but it took a long time for the room to reach a comfortable temperature (and we are upstaters who keep our house quite cool). Asked staff for additional blankets and all she could find was a single small throw blanket. How are there no additional blankets in a hotel?"