Ransom Canyon 3 Stars Hotels

"Clean room and it smelled good. "

"I stayed at this place a few years ago and it’s nothing like how it was before. I was so disappointed. The elevators smelled so bad I literally had to cover my nose. The room was dirty, one of the pillows cases had some sort of brown stuff on it. The couch was disgusting, visible stains everywhere. If I could post pictures i would. Will never stay there again."

"Room was clean. We didn’t have towels when we checked but housekeeping quickly brought them to our room. Overall a good stay. "

"While it is fairly clean, property needs some basic maintenance: doors not working, buttons missing, trim tacked on walls with a desk stapler, hot water heaters questionable. "

"Room was spotless. Location was perfect"

"Front desk clerk (Brian) needs the proper training for customer service. My check-in was terrible. I was not aware of $100 incidental charge that had to be applied to my card. He tried to charge my card multiple times and it flagged it as a fraudulent charge. I got in contact with my bank and they had to send an email to the main office to show that it was me trying to do the hundred dollar charge. . Instead of Brian helping me fix the situation he made it a lot worse by repeating not once but five times that he was just going to cancel my reservation and I could just leave to another hotel mind you I had my two-year-old daughter who had not yet used the potty because I told her to wait until we checked in. I tried several options to get him to hold off on the incidental charge until my husband got there he said no I asked if he would wait for my card to clear he said no he said I just needed to leave and go to another hotel that is not the way you do business at a facility such as Hawthorne, especially when you’re traveling please get him the proper training that is needed or replacement with someone else who knows how to handle situations such as the one that I experienced"