阿雷納角 3 星級飯店

「The hotel is centrally located in the historic punta arenas. Most tour companies will do the pick up and drop off at this location. The staff were excellent and it’s close to restaurants and supermarket. Everything is walking distance.」

「宿泊前のWhatsAppでの質問にすぐに返事をくれ、到着後もてきぱきとかつ気持ちの良い対応をしてくれました。困ったことや気になることがあってもいつもゲストのためを考えてくれているのがよくわかり、たとえ悲しいトラブルがあっても心温まる思い出になるような、素敵な宿でした。部屋も快適で、小さなキッチンもついていて便利でした。また、鍵付きの駐車場もあり、翌朝空港でレンタカーを返すまでの間も安心して車を停めることができました。朝食は簡単なものでしたが、単なるビュッフェではなくホットサンドを焼いてくれ、とても美味しかったです。」

「Smaller, but sufficient rooms, clean, comfy beds, bathroom maintenance little neglected. Very nice staff, fantastic breakfast and meals in the small, on-premise restaurant.」

「Rooms had everything we needed. It was so nice to have the kitchen and dining area.」

「The rooms were large and well equipped. The staff was friendly, helpful, and had excellent English. There is dinner available at the on site restaurant. It was both reasonably priced and delicious. Breakfast, included in the room rate, was also great. 」

「The location is great. Anna is nice, the rooms were warm and clean and there was lots of hot water for showers. The negatives were: the bathroom needs work. There is mold in the shower and toilet was broken. Things look a little tired and worn out. Anna was sorry about the toilet and tried to fix it but could not. I had to reach into the tank to flush and eventually figured out how to put the flush chain back on the flusher but still have to leave the tank lid off to flush. The worst part was...

「飯店業者承諾的收費竟然在我們旅行過兩天就又多收費用,email也不回覆,服務態度讓人難以忍受,讓我們的旅行非常掃興,不想吃虧的旅客千萬別在這裡住宿. The hotel staff promised the charge when we checked in, but after we leave the hotel several days later, they charge additionally to our credit card. There is no reply to our email, which makes people very frustrated and disappointed at this kind of service. We would never recommend people to use this hotel in their travel. 」