梅登 3 星級飯店

「Good 」

「The hotel advertised an indoor pool. The staff said was a sky light broken in ceiling. From the dining room you could not see a sky light broken. The reason I booked that hotel is for the pool. The staff would take any money off or not being able to use the pool. She told me the website did not have the pool on it. She would not look at my phone saying there was a pool. The two people (man and woman) at desk did not inform me upon checking in the pool was not in use. When I checked out there was...

「My cousin and I stayed at the Courtyard Marriott Charlotte Northlake while visiting a cousin we hadn’t seen in years. As a Marriott Bonvoy member, I expected a higher level of service. I want to start by recognizing the front desk staff, who were friendly, welcoming, and professional during both check-in and check-out. Our room was also clean upon arrival. Unfortunately, several issues impacted our stay. When we checked in, our room had only one towel and one washcloth for two guests. The...