London 3 Stars Hotels

"Rooms are outdated, can hear every step someone takes, every shower, toilet flushing. Noise is crazy. Kid's were running wild until about midnight. Overnight staff doesn't care. They were vacuuming the hallway at 1am. Hitting walls and doors. Was told a 2pm check out was fine upon checking in, only to be told that morning that i could have until 1230 for 30 dollars. Ha. No. Stay at the Hampton, courtyard, or fairfield!"

"I travel very often for work and hotel convenience and cleanliness matter greatly to me. However this trip was about traveling 2,400 miles helping a family member in crisis and it’s the staff here I want to commend. When I booked this hotel I needed a late check out in order to conduct a virtual training webinar for work and needed a quiet space for 3 hours. Morgan the assistant mgr GRACIOUSLY made this possible which was such a relief to me. This hotel was very nice but what really rocked was the 5 star Asst Manager!! Thank you for treating your guests so well. "