Hurt 3 Stars Hotels

"Staff are helpful - Easy parking Breakfast is average — Room was dusty"

"Clean Room, Staff were lovely and the breakfast was decent. The room was nice and cool but the bed mattress was a little stiff but all in all a great hotel especially as it is close to the airport, literally down the road from the airport and there is a Chili’s restaurant next to. They also have a mini store next to reception of snacks and drinks and other small things for your travels. "

"Early check-in was greatly appreciated after a long trip! "

"Great stay, hotel seems new and helpful staff"

"I had a very disappointing experience at the Hilton Garden Inn Lynchburg. I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend."