貝賽 3 星級飯店

「First, I was charged incorrectly. I paid in person with my credit card, but later discovered my debit card (on file through Expedia) was also charged without my authorization. This was not disclosed during my stay and I only found out after checking my bank statement post trip. Check-in was poorly handled. The manager was distracted on her phone and had to call another staff member instead of assisting me directly. I was given my key with no explanation of the property or amenities. There was...

「Excellent 」

「Nice place, clean, friendly staff」

「I loved the lay out of our room. One we checked in the process was quick and easy Front desk was personal and friendly Even gave restaurant recommendations that were perfect. Love the breakfast setup and food was easily accessible ,」

「The water coming out of lavatory faucet was a trickle. I called management and the man said “is the pressure low?” I said “yes, there’s not enough water to wash hands. Is that normal?” He said “yes”. End of story. We had to use the tub faucet to wash up. Neither remote worked with TVs. Batteries dead. Tracked down staff and they did not replace batteries in either remote, just gave me one from another room switching them out. AC is controlled by those motion sensors. Disappointed most...

「Good」

「Clean room. Breakfast was okay. I always like when hotels have the waffle maker for the guest. Staff were all nice」

「The kids enjoyed the pool, and the staff were all super polite. however, the room we were in had obvious water damage and reeked of mildew. There were cockroaches everywhere as well which made us incredibly nervous. The whole thing seemed kind of dirty. The breakfast did not have good options either, my son and I are gluten intolerant. Normally hotels I’ve stayed at have bacon, eggs and hash browns as an option but everything was wheat based which was super disappointing.」