「We arrived to this location to check in. We were promptly told that the AC in the entire facility was broken. And advised that we should not check in because there was no estimated time for the fix and the building was heating up substantially. Since we reserved the room through Expedia, the hotel guaranteed us a full refund upon contacting them. Expedia did contact them and they refused to honor what the front desk told us in person…NO REFUND.」
「We arrived to this location to check in. We were promptly told that the AC in the entire facility was broken. And advised that we should not check in because there was no estimated time for the fix and the building was heating up substantially. Since we reserved the room through Expedia, the hotel guaranteed us a full refund upon contacting them. Expedia did contact them and they refused to honor what the front desk told us in person…NO REFUND.」
Jamie