Ozone 2 Stars Hotels

"The room was extremely dirty and clearly had not been properly cleaned. The bathroom, in particular, looked like it hadn’t been touched in a very long time, and the bedding was worn, stained, and shabby. Because of these conditions, we felt it was unacceptable to stay and had no choice but to leave immediately. What made the situation even more disappointing was that the hotel refused to issue a refund, despite the condition of the room. As a result, we had to find another place to stay and ended up paying additional money for a room at DoubleTree by Hilton just to have a clean and safe environment. Overall, this was a very frustrating and disappointing experience, both due to the lack of cleanliness and the refusal to take responsibility."