Greenville 2 Stars Hotels

"From the posted photos and exterior it looks great. Staff was friendly and welcoming, but when I got off the elevator on my floor, it completely smelled of cigarette smoke now all the doors have no smoking posted, but that still doesn’t stop them got into my first room and as soon as I open the door, it’s still smelled heavy of smoking as well as the fire. Smoke detector was covered up by a plastic bag. Also, the doors on multiple rooms have excessive gaps that you can see under the door into rooms. Went back to reception, which they happily changed my room. But still large gaps, which I shove some towels into as well as put the sofa cushions on the bottom of the door jam just to keep people from peering in. The room in general was fairly clean, but definitely needs a deep cleaning. Carpet shampooing, and a little more attention to detail with housekeeping could help a lot. Breakfast, was satisfactory, there was only yogurt, waffles, three cereals, muffins, and bagels. Apples and bananas. And their microwave was broken broken/out of service, look like it was that way for a while. Overall, I probably would not stay here again. Friendly customer service, but this place definitely needs an overhaul."

"Experience started out with a phone conversation with newest manager Jennifer DeCola making her aware that old manager Dana charged with reorganizing property had left a credit of 2 comp days in their computer under my name for the issues from my last visit, Jennifer responded she would check it out and we would take care of it when I got there. At check in I again asked about the 2 days and was told nothing she could do at that point because I had paid online through Expedia which wasn't true as I had opted to pay at the property, so that meant she had already processed the card on file before I even got there, I was planning to pay on my company card. Again was told she would look into it and if I decided to stay extra days could use it then, so was basically brushed off. Next was weird making reservations his trip because sometimes there would be 1 room available and 10 minutes later it would say 8 available kind of strange, and prices changing the same way up and down, finally made a reservation for the week. Place was very quiet from past visit so I thought good back to normal, first room hadn't been cleaned yet so changed rooms no problem as plenty others available, new room clean and ready to go though did smell a little of stale smoke. Mostly people staying were for work in the area, some out of town guests, has a policy of taking no guests who live within 50 miles. Less than half occupied after that until I left so very quiet and odd for this place. "

"Dirty, beds are horrible , not enough pillows , shower towels are paper thin , no hand soap for bathroom , sheets are stained. "