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Reviews of Renaissance Zürich Tower Hotel

5 out of 5
Renaissance Zürich Tower Hotel
Turbinenstrasse 20, Zürich, ZH

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 875 reviews" "
Rating 8 - Good. 321 out of 875 reviews" "
Rating 6 - Okay. 83 out of 875 reviews" "
Rating 4 - Poor. 30 out of 875 reviews" "
Rating 2 - Terrible. 15 out of 875 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Exceptional property!
Stayed 1 night in May 2024
Response from Jay on 2024/5/19
Thank you for your positive feed-back, Please come back again, we alway like to provide great customer service to those who matter to us the most

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Deanna, san Bruno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Team on 2024/3/1
Thank you for you feedback. We appreciate it !

8/10 Good

cecilia, Burnaby

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from Front Office Team on 2023/10/17
Thank you Ms. Cecilia for your great reviews!

8/10 Good

JAGTAR

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Front Office Team on 2023/9/6
Thank you for your feedback. We appreciate it!

10/10 Excellent

Liana

Stayed 4 nights in Aug 2023
Response from Erhan Yildiz / Front Office Manager on 2023/8/9
Dear Liana Thank you for choosing our Hotel.We will be happy to welcome you again.Best Regards

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed
No ice for 175+ rooms! Terrible phone and room service communication…. Request for towels forgotten once… Nice people… Don’t always understand English…
Stayed 3 nights in Jul 2023
Response from The Front Office Team on 2023/7/26
Dear Mr. Michael Thank your for staying with us and for taking your time to share about your experience. We always appreciate an honest feedback to see where we can improve and create a better guest experience. I shared your feedback with the whole team. We hope to welcome you again soonKind regards,The Front Office Team

8/10 Good

Virgina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Front Office Team on 2023/7/2
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Cordis

Stayed 1 night in Jun 2023
Response from Front Office Team on 2023/7/2
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Property is very close to a train station. Too bad they didnt show me how to get there when I got off the train. They say they have a work out room, would have been nice if they had told me about it and when i tried to get in I couldn't. Day two, they gave me a map, would have been nice to get that day one too.
Stayed 1 night in Apr 2023
Response from The Front Desk on 2023/5/25
Dear MichaelThank you for staying at the Renaissance and for sharing your experience. We are thankful for an honest and direct feedback, so we now where we have to improve to create a better guest experience. We still hope to see you again and wish you a nice day.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a good location
Stayed 2 nights in Apr 2023
Response from Front Desk Team on 2023/4/16
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole managements as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

AVALON, ABACO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a business zone, but is near to several restaurants. It is conveniently located near the train station. the staff were informative about what amenities are available and provided assistance when needed.
Stayed 3 nights in Apr 2023
Response from Front Desk Team on 2023/4/16
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole managements as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Amar

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel was nice, lots of phone calls to get garbage cleared up from room,shortage of bathroom amenities.
Stayed 3 nights in Apr 2023
Response from Erhan Yildiz / From Office Manager on 2023/6/8
Dear AmarThank you very much for your feedback.We value your feedback in order to improve our service quality and guest satisfaction. Your feedback has been forwarded to the Housekeeping team. We are sure that we will serve you better during your next stay. Best Regards

10/10 Excellent

AVALON, ABACO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While located near to a train stop, it was not 'easy' to find. But the hotel was great.
Stayed 1 night in Apr 2023
Response from Front Office Team on 2023/4/12
Thank you for your feedback. We appreciate it!

8/10 Good

Michael Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay Zurich
Tired coming from LA. Staff were nice and friendly. Im hyped up with the steam and sauna room. Gym was excellent but didnt have time to workout out!
Stayed 1 night in Mar 2023
Response from Noemi on 2023/3/30
Dear Mr. VincentThank you for taking your time to share your experience with us. We really appreciate the good feedback and hope to welcome you back soon! Kindest Regards

10/10 Excellent

Robin

Stayed 1 night in Feb 2023
Response from Front Office on 2023/3/7
Thank you for your feedback!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a great location! Short walk to the train station and so easy to get all around Zürich and other parts of Switzerland. Not far from the airport, restaurants and other conveniences. Helpful and friendly staff. Excellent club and restaurant. Breakfast buffet was great! Safe, clean and very enjoyable!
Response from Front Desk on 2023/1/6
Thank you for your nice feedback! We are glad to here you enjoyed your stay with us. We hope to see you again soon. Kindest Regards

10/10 Excellent

Caridad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Front Desk on 2023/1/9
Thank you for your feedback! We appreciate it!

4/10 Poor

Jyoti

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
It’s not worth it to stay this hotel.
Response from Front Desk on 2023/1/6
We are sorry to here, that we did not fulfill your expectations. We still hope you had a great time in Zurich.

8/10 Good

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the tower was excellent
Response from Front Desk on 2023/1/6
Thank you for your nice feedback! We are happy to hear that you had a good time with us. We hope to see you again soon!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, bar and staff. All the staff were helpful.
Response from Front Desk on 2023/1/2
Thank you for your nice review! We hope to see you again soon.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Front Desk on 2022/11/29
Thank you for your review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Room is very clean and comfortable. Bed is great (firm). Very quiet. Staff is friendly and helpful. Easy to get around on nearby tram, and easy to take train from airport. No complaints.
Stayed 1 night in Oct 2022
Response from Front Desk on 2022/10/29
Thank you for your feedback. We appreciate it!

8/10 Good

Ed

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from Front Desk on 2022/10/29
Thank you for your feedback!

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though this property is in a quieter part of town, there are trams nearby for travel to Old Town and the main train station. Also we found a market a short walk from the hotel for snacks, sandwiches, and incidentals. The hotel has an impressive breakfast buffet, also.
Stayed 2 nights in Sep 2022
Response from Front Desk on 2022/9/14
Thank you for your feedback. We appreciate it!

10/10 Excellent

Nileshkumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience and friendly staff members
Stayed 3 nights in Sep 2022
Response from Front Desk on 2022/9/8
Thank you for your feedback. We appreciate it !

4/10 Poor

Shaling, Houston

Traveled with partner
Disliked: Amenities, property conditions & facilities
It’s out of town. Need to take tram all the time. But the station is close. Not for family or tourists. Very ran down. Very old carpet. More like 3 star hotel quality for five star hotel price. But Restrant food is very good. Most staffs are friendly. One Front desk employee gave us the wrong information for pharmacy location. No concierge!
Stayed 2 nights in Aug 2022
Response from Front Desk on 2022/9/4
Thank you for your feedback. We appreciate it !

6/10 Okay

Nasser

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The hotel was clean. But the room size was small and only one bathroom! Which was adisappontment when you have 6 people in the room!
Stayed 1 night in Aug 2022
Response from Front Desk on 2022/8/20
Thank you for your feedbak.We appreciate it!

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are excellent. More foods selection would be good.
Stayed 3 nights in Aug 2022
Response from Front Desk on 2022/8/13
Thank you for your feedback. We appreciate it!

10/10 Excellent

paul

Stayed 1 night in Aug 2022
Response from Katarina on 2022/8/9
Thank you for your kind feedback. We hope to see you back soon! Kind regards,

10/10 Excellent

blanca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good to go around and super close to tram And train station
Stayed 3 nights in Jul 2022
Response from Front Desk on 2022/7/26
Thank you for your feedback. We appreciate it!

8/10 Good

ABDULAZIZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but we didn't find someone to help us with the bags .
Stayed 2 nights in Jul 2022
Response from Front Desk on 2022/7/20
Thank you for your feedback!

8/10 Good

shukrullo

Stayed 3 nights in Jul 2022

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. Walking distance to restaurants and there is a grocery store just around the corner. Great happy hour! Will stay there again.
Stayed 2 nights in Jul 2022
Response from Front Desk on 2022/7/16
Thank you for your feedback! We were happy to host you.

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although they offer parking, they do not have enough spaces.The bathroom is small and not confortable. Expensive for what they offer and far from main attractions of the city. Do not recommend.
Stayed 2 nights in Jun 2022
Response from Erhan Yildiz / Asst. Front Office Manager on 2022/7/4
Dear Mr Luis, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Best Regards,

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay in Zurich !!
This is a nice, modern hotel in a cool neighborhood of Zurich. Bars and restaurants close by but also one can hop on the tram and easily head to another district. Staff friendly. Good views. Nice sized and clean room. Gym upstairs is small but absolutely can make it work. Gorgeous view here too.
Stayed 2 nights in Jun 2022
Response from FRONT OFFICE on 2022/6/21
Thank you for your feedback. We truly appreciate it!

6/10 Okay

ARTURO, LEWISVILLE

Traveled with family
Liked: Cleanliness, staff & service
To far from city center AC not working properly
Stayed 2 nights in Jun 2022
Response from Front Office on 2022/6/16
Thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Guest Service on 2022/5/23
Thanks for your feedback!

10/10 Excellent

Ikenna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional, responsive and polite, the site was very clean and the room was well maintained. In addition, health protocols were followed and overall a very good experience.
Stayed 1 night in May 2022
Response from Front Desk on 2022/6/17
Thank you for your feedback. We appreciate it!

4/10 Poor

Diane

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The innovative art displays were astounding. I liked the bathtub. Haven’t soaked in one in 20 years. Now for the bad news. For a 5 star hotel, there wasn’t a concierge. Many phone call attempts to guest services went unanswered. Thus no room service. Housekeeping was insufficient- no washcloths, ladies’ toiletries garbage bags not refilled, only 1 bottled water left for 2 guests. Restaurant had a very limited menu. Soggy sandwiches and frozen salads in grab and go meals. Front desk wasn’t knowledgeable about street names in area. Spent money on a taxi for a place that was around the corner.
Stayed 2 nights in Apr 2022
Response from Guest Service on 2022/4/11
Thanks for your message. We appreciate every feedback!

6/10 Okay

Nicolas

Stayed 1 night in Apr 2022
Response from Guest Service on 2022/4/11
Thanks for your feedback!

6/10 Okay

Niamh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequate but disappointing
Service was good. Beds were comfortable. The fixtures and fittings were well worn and the curtains were ripped. The room could do with an upgrade and it did not merit 5 star rating. The shower was also very basic for the price. We also only got one small bottlen if water although 3 people were in the room which was inadequate.
Stayed 1 night in Jan 2022
Response from Guest Service on 2022/2/14
Thanks for the feedback.We are happy to take note of it.

4/10 Poor

Jim

Traveled with family
Disliked: Amenities, property conditions & facilities
It was convenient to the train system. Ice makers did not work on any floor. That should have been conveyed when we checked in.
Stayed 1 night in Dec 2021
Response from Guest Service on 2022/2/14
Thanks for feedback. We are happy to take note of it.

4/10 Poor

Eglee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds are super uncomfortable and old.
Stayed 1 night in Nov 2021

10/10 Excellent

Ching Sheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

teryl

Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2021

10/10 Excellent

Mr Paul

Stayed 2 nights in Sep 2021

10/10 Excellent

Abdulrahmanman

Stayed 5 nights in Sep 2021

10/10 Excellent

Stefan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021
Response from Guest Service on 2021/9/20
Thanks for your feedback!