Dear Guest, thank you very much for staying with us and your wonderful review. Best regards, Markus Koller

Dear Chialing, thank you very much for your very kind rating. Best regards, Markus Koller

Dear Han Chia, thank you very much for being our guest and your very fine rating. Best regards, Markus Koller

Dear Heming, thank you very much for your kind stay at our hotel and your rating. Best regards, Markus Koller

Dear Ching-yi, it was a great honor to have you as our guest at Novotel Zurich Airport Messe. I'm delighted that we have fully convinced you with all the quality and service which my team is proud of providing to all our guest on a daily basis and look forward to welcoming you back to our hotel very soon again. Best regards, Markus Koller

亲爱的客人， 感谢您与我们的合作以及您的反馈。 最好的问候， 马库斯科勒 （由谷歌翻译翻译）

Dear Stan, thank you very much for being our guest and your very kind review of your impressions and experiences you had during your stay. Best regards, Markus Koller

尊敬的客人， 非常感谢您入住我们的酒店并分享您的意见。 我希望有一天能有幸再次欢迎你。 最好的祝福， 马库斯科勒 （翻译为谷歌翻译）

Dear ChingYI, thank you so much for your kind rating. Best regards, Markus Koller

Dear Susan, thank you very much for your comments. I've noted the points well and will address this with my team so we will do better next time. Kind regards, Markus Koller

Dear Guest, thank you a lot for the kind rating and your comment. Best regards from Zurich, Markus Koller

Thank you so much. Best regards, Esko Rebstock

Thanks and see you hopefully very soon again. Best regards, Esko

Thank you

Dear Kwong, thank you for sharing such a nice review with us. We hope we can welcome you again soon! Best regards from Zurich Tom Scheunemann Night Manager

Dear Kin Yu, We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. Our F&B staff was really happy about your comments regarding the breakfast. Also the fact that you enjoyed our facilities and public transport connection & shuttle bus gives us a confirmation of our goal to provide a superior service. We hope your next visit will be as pleasant as the previous one. Best regards, Xavier CHANRION General Manager

Dear Madam,Thank you for this great feedback of your recent stay.We are delighted to hear that our staff's friendliness stood out during your visit, and that the hotel's proximity to public transit was convenient for your travel needs.However, we regret to hear about the lack of adaptors for international guests. While we do provide a range of amenities, we understand the importance of this particular convenience for our international travelers and will take your feedback into consideration.Once again, thank you for choosing Novotel Zürich Airport Messe, and we are committed to ensuring our guests have a comfortable and enjoyable experience.We hope to welcome you back. Best wishes,Florian Kretzschmar, General Manager

Sehr geehrte Dame,wir danken ihnen für Ihr Feedback.Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Mit freundlichen Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for taking the time to leave your review.It is delightful to hear such positive feedback about our ideal location and our polite and helpful staff. We take great pride in offering a convenient stay right next to the tram station for easy access to Zurich.We understand the significance of a clean and well-maintained environment for our guests. We're glad you found your room to be up to standard and appreciated the amenities provided.While we are pleased to hear about your positive experiences, we noticed your service rating did not quite reach 100%. Our team is dedicated to continuous improvement, and we will strive to ensure that every aspect of our service meets your expectations in the future.It would be our pleasure to have you return on another occasion. Very best wishes,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.All our rooms are provided with Kettle or Nespresso machines, Microwave facility although is not available on the property. We strive to provide all essential amenities and take pride in the cleanliness and convenience of our accommodations. However, we appreciate your feedback as it helps us identify areas where we can improve our guest's experience.We do hope to welcome you back in the future.Best wishes,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.While we're glad to hear the room provided after your initial concern met your expectations, we truly regret the inconvenience you faced during your first night. Providing a comfortable and pest-free environment is a standard we strive for at Novotel Zürich Airport Messe, and we appreciate your understanding in allowing us to resolve this promptly. Our prime location near the airport and direct tram connections to Zurich city center, as well as our breakfast offerings, are indeed among the aspects of our service that we take pride in. It’s fantastic to know these contributed positively to your experience. We are also delighted that, overall, you enjoyed your stay with us, and it’s our hope that the rest of our amenities and service made your visit to Zurich pleasant and memorable.We do hope to welcome you back in the future. All the best.Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for taking the time to provide this feedback.We're sorry to hear that certain aspects of your stay did not meet your expectations. It is indeed true that our hotel is currently undergoing renovations to enhance our facilities and provide our guests with a refreshed and comfortable environment. We apologize for any inconvenience caused by the temporary closure of our bar and restaurant, as well as the children's play area not living up to your past experiences. We are committed to ensuring our standards remain high during this transition and are taking steps to ensure our guests are well-informed about the available amenities during their stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Monica Moya Amengual, Front office Manager

Dear Mr Alexander,Thank you for taking the time to share your feedback.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope you will consider staying with us again in the future. Best regards,Monica Moya Amengual, Front office Manager

Dear Mr Mohd,Please accept our sincere thanks for this kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for taking the time to review your stay.We are delighted to hear that you found our staff to be courteous and kind, reflecting our commitment to service excellence. In regards to your concerns, please be assured that cleanliness is a top priority for us, and while our housekeeping service is conducted daily, it appears we may have missed the mark during your stay. We apologize for any inconvenience this may have caused. Additionally, we are aware that some of our facilities are in need of updating, and we are excited to share that a full renovation is planned for 2024 to enhance our guest experience. As for the breakfast experience you described, we will certainly look into the matter to ensure our food quality and service meet our high standards.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Monica Moya Amengual, Front office Manager

Sehr geehrter Herr,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es freut uns sehr, dass Sie mit der Sauberkeit, dem Zustand des Hotels, dem Service und den Annehmlichkeiten in Ihrem Zimmer zufrieden waren. Unsere Mitarbeiter sind stets bemüht, einen hohen Standard zu halten und es ist schön zu hören, dass ihre Anstrengungen bemerkt werden. Wir hoffen, Sie hatten auch Gelegenheit, unsere hervorragenden Anbindungen an öffentliche Verkehrsmittel und unser Fitnesscenter zu nutzen.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüsse,Monica Moya Amengual, Front office Manager

Sehr geehrter Gast,wir danken Ihnen herzlich für positive Bewertung Ihres Aufenthalts in unserem Hotel!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüssen zu dürfen! Mit besten Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to welcoming you back in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for sharing the review of your stay.We're delighted to hear that our staff met your expectations and that you enjoyed the variety of coffee choices at breakfast. It's great to know that these aspects contributed to a positive experience during your stay. Our team strives to maintain high standards of service and cleanliness, and we appreciate your recognition of our efforts with an 80% satisfaction rating. While we understand that there is always room for improvement, as indicated by the 60% hotel condition rating, we're excited to inform you that a full renovation is planned for 2024 which will address and refresh our facilities. We hope that our commitment to enhancing our hotel will enhance future stays.We look forward to seeing you again in the future. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for taking the time to review your stay.We are glad to hear that our staff's service met your expectations and appreciate your recognition of their efforts. We regret to hear about the issues you encountered with the coffee maker, light switches, and the TV in your room. Please rest assured that we are committed to providing well-maintained and comfortable accommodations for all our guests. While we are preparing for a full renovation to update our facilities, we are also vigilant in addressing any immediate concerns that our guests may have during their stay.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Monica Moya Amengual, Front office Manager

Lieber Gast,wir danken Ihnen für Ihren Besuch und das Feedback.Wir bedauern es sehr, dass unser Hotel nicht Ihren Erwartungen entsprochen hat und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.Wir möchten Sie ermutigen, sich das nächste Mal direkt an unsere Rezeption zu wenden, damit wir uns sofort um Ihre Anliegen kümmern können, indem wir beispielsweise eine zusätzliche Reinigung oder nach Möglichkeit einen Zimmerwechsel veranlassen.Mit freundlichen Grüssen,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for sharing a review.We're truly sorry to hear about your dissatisfaction regarding the payment process. Please rest assured that transparency in billing is of utmost importance to us, and we take such concerns seriously. While we have no control over currency exchange policies that may apply, we’re continually striving to ensure clarity in our pricing for all guests. Additionally, we'd like to assure you that our team is dedicated to maintaining the highest standards of service and cleanliness, and we're eagerly anticipating our full renovation in 2024 to provide an even more comfortable experience for our guests.We hope to welcome you back on future occasions. Best regards,Monica Moya Amengual, Front office Manager

Sehr geehrte Dame,wir danken ihnen für Ihr Feedback.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Wir freuen uns schon auf Ihren nächsten Besuch bei uns. Freundliche Grüsse,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for taking the time to leave your review.We're thrilled to hear that you found our staff friendly and appreciated the cleanliness of our rooms. Our team strives to provide a welcoming and hygienic environment, and it's rewarding to know that this has been recognized in your experience. It's wonderful to learn that our service met your expectations and that the amenities provided in the room contributed positively to your stay.We hope to see you again soon, Kind regards,Monica Moya Amengual, Front office Manager

Sehr geehrte Dame,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüssen zu dürfen! Mit besten Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,We appreciate that you took the time to share your experience with us.We're glad to hear that you appreciated the cleanliness of our hotel and the condition of our facilities. We understand that you found the room to be smaller than anticipated; we aim to provide a cozy and efficient space for our guests to relax. We hope the comfort of your room and the overall experience were enjoyable.We hope to have the opportunity to welcome you back on a future occasion.Best regards,Florian Kretzschmar, General Manager

Dear Sir,Thank you for taking the time to review your stay.We're glad you appreciated the convenience of our tram connectivity, providing easy access to the airport and city center. We regret to hear that your experience with room cleanliness did not meet expectations. Our team is committed to maintaining high standards and will review this feedback to improve our service. While our rooms are scheduled for a full renovation in 2024, we strive to ensure that all guests have a comfortable stay. Thank you for acknowledging the service provided during your stay. Our staff works hard to offer a welcoming environment and we're pleased this was a highlight for you.Kind regards,Monica Moya Amengual, Front office Manager

Cher Grégory,Nous sommes navrés que votre séjour dans notre hôtel n'ait pas totalement répondu à vos attentes. La satisfaction de nos hôtes est au centre de nos préoccupations et nous aimerions en savoir plus. N’hésitez pas à revenir vers nous.Nous espérons néanmoins vous revoir chez nous pour un séjour 100% réussi.Cordialement,Monica Moya Amengual, Front office Manager

Dear RajeshThank you for taking the time to review your stay.We are glad to hear that you found our room cleanliness satisfactory. However, we are disappointed to learn about your experience with our room service. We strive to provide excellent service to all our guests, and we apologize for any inconvenience you faced during your stay.We understand that you found some aspects of our hotel to be below your expectations. Please rest assured that we are continuously working on improvements, and we have plans for a full renovation in the near future. We hope that you will give us another chance to provide you with a better experience in the future.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Florian Kretzschmar, General Manager

Dear Rajesh,Thank you for taking the time to review your stay.We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Monica Moya Amengual, Front office Manager

Dear Juan Manuel,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us.However, we are sorry to hear about the issues you encountered with the room's carpet and air conditioning. We would like to assure you that we prioritize cleanliness and maintenance in our hotel, and we will address these concerns with our housekeeping team. As for the air conditioning, it is preset to a certain temperature but can be adjusted by 1-2C higher or lower in the room. If you experience any issues with the temperature during your stay, our front desk team is available 24/7 to assist you.We hope you will come and stay with us again. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,We appreciate the time you took to provide this review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Monica Moya Amengual, Front office Manager

Gentile Dario,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Prendiamo nota della sua osservazione e ci scusiamo per qualunque inconveniente.In attesa di poterla accogliere di nuovo presso l'Novotel Zürich Airport Messe, le porgiamo i nostri cordiali saluti.Monica Moya Amengual, Front office Manager