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Great location and very friendly and helpful staff.

Staff is super helpful. The hotel is not fancy or modern but it all works great for a ski trip. Shuttles to and from the train station and the slopes, rental shop for clothes and skis on site. Plus a great onsen as well. The breakfast was really good. While there is no onsite restaurant for dinner, there is a really good and super affordable restaurant less than 5 minutes from the hotel. Highly recommend and would stay there again.

This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set...

Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

staff was really friendly

Incredible experience. Very kind staff and everything to the rooms, onsens, dinner and breakfast were fantastic. We will definitely return again

Open air bath area has nice views and is secluded. View from the room is therapeutic, overlooking nature. Very clean!

Top Notch facility. Excellent buffet, in which they came up with innovated ways and controls due to the COVID situation. Staff eager to help with anything. Location was nice as it was right on the river. Plan to go back during the Spring or early summer as scenery is spectacular.

We absolutely loved the private onsen in our room. Staff was very helpful in ordering a cab to the train station. I would skip the full board dinners in favor of supporting the local businesses!

環境もスタッフさんの対応も最高でした。

Traditional Japanese style hotel with wonderful local staff

Really enjoyed this Ryokan traditional inn with the nature and the convenience of a top class Japanese inn which offers lots of relaxation and discovery. Many hot baths and excellent Japanese food. Our stay was really very agreeable. We will come back from Tokyo.

Great hotel, with very attentive staff, especially in the restaurant. The restaurant staff is very helpful and friendly. The hotel itself very clean and comfortable.

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...