Great location, spacious room, plenty of parking and most importantly a clean bathroom! Customer service was excellent.
Jaye
於 2025 年 7 月住了 1 晚
8/10
Top Lage
Alles wie beschrieben.
Würden wir erneut buchen
Torsten
於 2025 年 7 月住了 2 晚
8/10
Excellent breakfast with great choice in both buffet style and cooked meal.
Bedroom and washroom were both spacious with super shower.
Disliked key to get into room as sometimes it didn't work. I often needed help with this. I was on the 3rd floor and had to walk down and back up 28 steps with help for this.
Gillian
於 2025 年 7 月住了 4 晚
10/10
Great stay
Matthew
於 2025 年 7 月住了 1 晚
10/10
Very nice staff and very good location
Stephen
於 2025 年 7 月住了 1 晚
10/10
Room was spacious and comfortable. Breakfast was abundant and reasonably priced. Enjoyed it both days. Reception staff were very helpful. Close to all the attractions. Walked 15 minutes to the train station, all downhill. Very pleasant walk.
Rosemary
於 2025 年 7 月住了 2 晚
8/10
Good location and big room.
Yanzhang
於 2025 年 7 月住了 1 晚
10/10
Staff is wonderful very helpful ,the place is quiet and clean .
I highly recommend vistors to York to stsy in this nice place.
mona
於 2025 年 6 月住了 15 晚
6/10
Room was very hot.
Tea making facilities were dirty
Had to pay parking
Room wasn’t serviced while staying
Brian
於 2025 年 7 月住了 2 晚
4/10
The location is excellent and the staff are fabulous. Michelle at reception was very personable. Stewart and Laura provided outstanding service at breakfast. We were disappointed that there were four issues with our room that should not have been that way on our arrival. The most troubling issue was the toilet did not work. We had to clean the toilet on arrival and then discovered it did not flush. They could not fix it until the next day so we had to use the toilet by reception. This was very difficult for someone who deals with IBS. We moved to another room the next day in case the toilet and other issues were not fixed but we did not have access to the new room until after 1:00. We were surprised management did not appreciate the challenges we had and offer some sort of retribution. Even a refund on our parking would have made us feel better since we moved our belongings to our car while waiting for the new room. The only response the manager said was they don’t know if customers don’t mention it. Well the cleaning person should have known the toilet didn’t work if they had cleaned it and someone could have fixed it before our arrival. There was a letter in the room commenting they are a small independent family owned hotel and requested problems be reported to them rather than posting reviews. I gave every opportunity for the manager to deal with our concerns and make it right before doing this review. We did not hear anything.
Barbara
於 2025 年 6 月住了 2 晚
10/10
Newly renovated and very close to York Minster and other attractions. Pleasant and friendly staff, nice room and ensuite bathroom.
Secure and easy parking once you know the procedure.
We very much enjoyed our stay here
Stephen
於 2025 年 6 月住了 2 晚
10/10
We enjoyed our extraordinarily pleasant room, the friendliness of the staff, tha parking conditions and the breakfast. Minster Hotel is within easy walking distance to the city center. Great!
Harald
於 2025 年 6 月住了 2 晚
10/10
Nice clean place with a good breakfast. Staff was very polite and helpful. Be ready to climb some stairs if not on ground or 1st floors.
william
於 2025 年 5 月住了 2 晚
8/10
Nice hotel, great location, with an excellent breakfast.
wayne
於 2025 年 6 月住了 1 晚
10/10
Stacey
於 2025 年 6 月住了 1 晚
8/10
Close to everything. Lovely, friendly staff
Brenda
於 2025 年 6 月住了 2 晚
8/10
It was ok. Pleasant & helpful staff & good location
Glenn
於 2025 年 6 月住了 1 晚
8/10
John
於 2025 年 5 月住了 1 晚
10/10
Its a great hotel in a fantastic location, 5 mins walk from the York minster. Staff are so friendly and welcoming and can't do enough to help you. Room was on the top floor, very comfortable and lovely bright decor. . Parking on site is also a big bonus. Breakfast was delicious and plentyful. Thankyou to all the great team.
Sharon
於 2025 年 5 月住了 1 晚
10/10
This was our third time staying . It’s a great hotel . Staff are so friendly and so helpful .we will be back
Mary
於 2025 年 5 月住了 3 晚
10/10
A fabulous independent hotel in a great location close to the Minster and city walls. The staff members are delightful - they couldn’t be more helpful and friendly.
Our room was spacious and comfortable. Breakfast is very good with lots of choices.
Jonathan
於 2025 年 5 月住了 2 晚
10/10
The staff were so friendly and our room was lovely!
Madeleine
於 2025 年 5 月住了 1 晚
10/10
Hotel was excellent, rooms spotless and every member of staff really excellent and welcoming
Jimmy
於 2025 年 5 月住了 2 晚
6/10
I booked this place for its available parking, proximity to the minister, and high review score. It appears to be an old building that has been repurposed as a hotel. We stayed on the ground floor, where the room felt quite damp. The main issue was the bedding and linens, which were of poor quality, and there was a noticeable musty odor. On a positive note, the staff were very friendly and welcoming.