For at least 3 nights out of our 5, there was smoking in the room/s on our floor despite this being a no-smoking hotel. I called front desk and while they were apologetic, all they offered was an air filter. Not a room change.
One of the major machines in the gym was not functioning and there wasn’t a sign up till later in the day/following day.
I loved this hotel greatly last year, but this year standards have slipped.