住宿設施服務

香港 W 酒店的評分

5 out of 5
香港 W 酒店
柯士甸道 1 號, 九龍站, 九龍

評論

9.0

太棒了

10 分,有夠讚;1001 則評論中有 636 則" "
8 分,不錯哦;1001 則評論中有 272 則" "
6 分,一般般;1001 則評論中有 52 則" "
4 分,不太好;1001 則評論中有 28 則" "
2 分,很糟糕;1001 則評論中有 13 則" "

9.2/10

整潔度

9.2/10

員工素質

9.2/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

RUOKAI

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
浴室沐浴用品使用非常不方便。
於 2024 年 2 月住了 1 晚
W Hong Kong 於 2024年2月20日回覆
親愛的RUOKAI,感謝您利用寶貴的時間給予我們意見及指教,讓我們能不斷進步,對於浴室用品使用不方便,我們深感抱歉。 我們定會繼續努力為您做得更好。 期待於不久的將來再次迎接您們的來臨!香港W酒店總經理Matthias Vogt敬上

10/10 有夠讚

??

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 1 月住了 1 晚
W Hong Kong 於 2024年2月16日回覆
Hello Guest,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Wenming

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Ok
於 2024 年 1 月住了 3 晚
W Hong Kong 於 2024年1月22日回覆
Hello Wenming,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

2/10 很糟糕

SOMCHAI

團體旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
W Hong Kong 於 2024年1月9日回覆
Hello SOMCHAI,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

chiyang

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
W Hong Kong 於 2023年12月11日回覆
Hello chiyang,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

8/10 不錯哦

Chi Ho

喜歡:整潔度和員工素質
I stayed in W hotel HK many times in many years. The staffs are much friendly and helpful this time then earlier in the year! However, the repairing and replacements of facilities is slow and not up to the hotel’s standard. I am happy to see it get back to it’s standard although the progress is slower than other hotels.
於 2023 年 11 月住了 3 晚
W Hong Kong 於 2023年11月20日回覆
Hello Chi Ho,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

2/10 很糟糕

C.Y

於 2023 年 10 月住了 2 晚
W Hong Kong 於 2023年11月1日回覆
Hello C.Y,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Daw Min

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
W Hong Kong 於 2023年11月1日回覆
Hello Daw Min,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Fung

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
W Hong Kong 於 2023年9月19日回覆
Hello Fung,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Fung

於 2023 年 9 月住了 3 晚
W Hong Kong 於 2023年9月18日回覆
Hello Fung,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

YIU CHOR

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2023 年 9 月住了 1 晚
W Hong Kong 於 2023年9月18日回覆
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

8/10 不錯哦

Ming En

於 2023 年 9 月住了 2 晚
W Hong Kong 於 2023年9月18日回覆
Hello Ming En,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Hiu Yu

於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月2日回覆
Hello Hiu Yu,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

YIU CHOR

喜歡:整潔度和住宿環境和硬體
good
於 2023 年 7 月住了 1 晚
W Hong Kong 於 2023年7月21日回覆
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

YUEH YING

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
W Hong Kong 於 2023年7月21日回覆
Hello YUEH YING,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

8/10 不錯哦

jay

喜歡:整潔度、員工素質和住宿環境和硬體
nice place to stay
於 2023 年 6 月住了 1 晚
Matthias Vogt 於 2023年6月27日回覆
Hello jay,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

YIU CHOR

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Matthias Vogt 於 2023年6月27日回覆
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

6/10 一般般

YIU CHOR

於 2023 年 6 月住了 1 晚
Matthias Vogt 於 2023年6月16日回覆
Hello YIU CHOR,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Hang Yeung

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Matthias Vogt 於 2023年6月16日回覆
Hello Hang Yeung ,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

PANG MEI

於 2023 年 4 月住了 1 晚
Matthias Vogt 於 2023年6月16日回覆
Hello PANG MEI,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

2/10 很糟糕

Zhengfeng

於 2023 年 4 月住了 3 晚
Matthias Vogt 於 2023年6月16日回覆
Hello Zhengfeng,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes,Matthias Vogt, General Manager

10/10 有夠讚

ho yin

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚
Matthias Vogt 於 2023年6月16日回覆
Hello ho yin ,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Su chao

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間昏暗建議可以明亮一些,海景房實在有點醜
於 2023 年 4 月住了 2 晚
Matthias Vogt 於 2023年4月27日回覆
親愛的Su chao,感謝您利用寶貴的時間給予我們意見及指教,讓我們能不斷進步,對於未能為您創造理想的體驗,我們深感抱歉。我們會將您的意見反映給團隊,定必努力提升服務質素,讓您下次再度光臨香港W酒店時能享受到更佳的酒店房間。謝謝!香港W酒店總經理Matthias Vogt敬上

10/10 有夠讚

Chi

於 2023 年 4 月住了 1 晚
Matthias Vogt 於 2023年6月16日回覆
Hello Chi,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 有夠讚

Yuk Sing

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Matthias Vogt, General Manager 於 2023年3月28日回覆
Hello Yuk Sing, We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

4/10 不太好

Chi Ho

商務旅客, 家庭旅遊
喜歡:整潔度
不喜歡:員工素質
Some staffs served as SOP to only get the job done instead of showing professional standard as the hotel is supposed to be.
於 2023 年 3 月住了 4 晚
Matthias Vogt, General Manager 於 2023年3月20日回覆
Hello Chi Ho,We would like to offer our sincerest apologies about your unsatisfactory experience. We are very grateful that you brought this matter to our attention, and we hope that you will give us one chance to rectify the issue. In the mean time, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes,

10/10 有夠讚

Yuet hang

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 2 月住了 1 晚
Matthias Vogt, General Manager 於 2023年3月1日回覆
Hello Yuet hang,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

8/10 不錯哦

Chih-Fang

於 2023 年 2 月住了 3 晚
Matthias Vogt, General Manager 於 2023年2月13日回覆
Hello Chih-Fang,Thank you for your kind message! We sincerely appreciate the trust and confidence you have in us. Please do visit us again for another awesome stay!

8/10 不錯哦

CHI PUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
紙巾打結
洗手盆的盒紙巾一拉就是打結,無法拉出。
於 2023 年 1 月住了 2 晚
香港W酒店總經理Matthias Vogt 於 2023年2月7日回覆
親愛的顧客,感謝您對本酒店提供的寶貴意見。我們承諾會一直提升酒店質素,期待在不久的將來能再次為您服務。

8/10 不錯哦

JONG KYU

於 2023 年 1 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日回覆
Hello JONG KYU,Thank you for choosing W Hong Kong. We hope you had an enjoyable stay and we look forward to welcoming you again!

10/10 有夠讚

yin ha

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日回覆
Hello yin ha,Thank you for staying with us. We hope you had an enjoyable stay and we look forward to welcoming you again!

6/10 一般般

Dennis

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日回覆
Hello Dennis,Thank you for staying with us and we hope to see you again.

10/10 有夠讚

Andy Zung Ching

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日回覆
Hello Andy Zung Ching,Thank you for staying with us! Hope you had an amazing stay and we can't wait to see you again!

6/10 一般般

CHI HIM

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日回覆
Hello Roland,Thank you for choosing W Hong Kong. We hope you had an enjoyable stay, look forward to seeing you soon!

10/10 有夠讚

SHUN LEONG

於 2022 年 12 月住了 1 晚
Matthias Vogt, General Manager 於 2023年2月7日回覆
Hello SHUN LEONG,Thank you for staying with us! We hope you had an enjoyable stay,look forward to seeing you soon again!

10/10 有夠讚

wai kuen

於 2022 年 11 月住了 1 晚

8/10 不錯哦

Wing Yi

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
房間內的景點十分一流
於 2022 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 2 晚

8/10 不錯哦

CHI SING

於 2022 年 11 月住了 1 晚

2/10 很糟糕

Kong Lung Ken

於 2022 年 10 月住了 1 晚

10/10 有夠讚

KA HO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good
難忘的體驗和熱情款待
於 2022 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Wai ho

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 2 晚

6/10 一般般

Tsz Kwan

親子旅遊
喜歡:整潔度和員工素質
沒有泊車優惠,食品一般
於 2021 年 12 月住了 2 晚

8/10 不錯哦

Ngan Kwan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
对設施及整潔情況大致滿意,但有改進空間。
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Lai Ha

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Wai Ting

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 2 晚

8/10 不錯哦

WANGHO

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Ngai Lun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 2 晚