「Our stay at the Shamrock Hotel Balranald was poorly managed and unnecessarily stressful.
On arrival, we were told only one booking existed despite having two confirmed through Expedia. Even after showing proof, staff insisted we were wrong. It took ~20 minutes and Expedia intervention to resolve, with no apology.
Throughout the stay there were repeated issues: incorrect orders and pricing changes at dinner, and more seriously, we were wrongly told our payment had declined. Despite providing...
「Our stay at the Shamrock Hotel Balranald was poorly managed and unnecessarily stressful.
On arrival, we were told only one booking existed despite having two confirmed through Expedia. Even after showing proof, staff insisted we were wrong. It took ~20 minutes and Expedia intervention to resolve, with no apology.
Throughout the stay there were repeated issues: incorrect orders and pricing changes at dinner, and more seriously, we were wrongly told our payment had declined. Despite providing...
Mick