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Wakamatsuya

3.0 star property
Travelers can experience the traditional Japanese ryokan lifestyle near Zao Hot Springs Ski Resort, complete with soothing natural hot springs for total relaxation

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Wakamatsuya offers an authentic ryokan experience with a 24-hour public bath and indoor mineral hot spring (onsen) for relaxation. The property includes a restaurant, free WiFi, and newspapers for added convenience during your stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 10:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Hot springs access available from midnight to midnight
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Wakamatsuya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Wakamatsuya?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Wakamatsuya?

Check-out is at 10 AM.

Where is Wakamatsuya located?

Located in Zaoonsen, this ryokan is steps from Zao Quasi-National Park and Zao Hot Springs Ski Resort. Zao Chuo Ropeway and Zao Sky Cable are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.0

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 40 reviews
Rating 8 - Good. 9 out of 40 reviews
Rating 6 - Okay. 0 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

Reviews

Verified

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事が美味しく、温泉も温まりました。 ウェルカムドリンクや、ナイトサービスもあり寛げました。 また利用させていただきたいと思います。
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

ATSUSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
少しスキー場や温泉街から離れているが、歩いて行ける。 温泉はバッチリなので、夏場は温泉 冬場はスキーと温泉が楽しめる。 車以外でもバスターミナルが近く、歩いて行ける
Stayed 1 night in Jul 2022
Verified

8/10 Good

Kenichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料理が美味しい
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Horiuchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
受付の女性が親切で、新規オープンしたレストランの紹介記事のコピーをくれたり、紅茶を分けてくれたりしました。大変有り難かったかったです。
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Mitsuo

Liked: Cleanliness, staff & service
スタッフの方、皆さま感じの良い対応で感動しました。 エレベーターが故障していると事前に連絡を頂いておりましたが、地下2階（風呂）から3階（客室）の往復はなかなかの運動でしたｗでもそのことにたし配慮が多くありドリンクサービスや帰り際の手土産まで頂き、逆によかったと思うほどでした。 次、蔵王行く際には必ずリピートしたいと思います。 ありがとうございました。 あと、かけ流しの温泉は完璧です！
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Kazuhisa

Liked: Cleanliness, staff & service, property conditions & facilities
お風呂、料理とも素晴らしく、スタッフも親切です。また来てみたいです。
Stayed 1 night in Nov 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お値打ち

温泉の質、食事、部屋の調度、従業員の対応等、料金以上のものがあります。蔵王でお勧めの宿の一つです。
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Kozue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夜はロビーでオカリナとギターの生演奏がありました。食事も綺麗な器に盛られ見た目も味も抜群でした。 気配りの行き届いた良い宿でした。
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

いいお宿でした！！^^

全体評価：非常に良いです^-^ リピート：★★★★★ します！！ 宿泊部屋和室10畳〜18畳 温泉：★★★★★ 酸性泉に入りたくて蔵王に。この辺は、旅館や場所によって温泉の濃度が違うので、、、このお宿の温泉は暑めで酸性度も強い感じがするので非常にマッチしてました^^ 部屋数も多くないせいか、温泉でそんなに人と出くわしませんでした。 清潔感：★★★★★ キレイに清掃されてますかと。 この時期感染とか不安なところですが、館内のアルコール洗浄もよくやられてました。 そしてあちこちにアルコール除菌スプレー^^　こういう取組が安心させてくれます。 アメニティ：★★★★★ 連泊して、お掃除してもらうのが勿体なくお断りしたのですが、毎日きちんとお茶菓子やコーヒーなどの追加をしてくれてうれしかったです^^ 予算：★★★★☆ 安く、はないですが、この辺でこのお宿のクラスだとこの価格は高いわけでもなく、、、もう少し価格下がると嬉しいですが、料理や温泉からして、この価格だから行かないとはならないレベル^^ 料理:★★★★★ 非常に満足！！量も味もよかったです！ あまった御飯などはおにぎりにして持ち帰りさせてくれますし。料理少ないと残念だし、多くてももったいないと思ってしまうのでこういう気遣いは大変うれしいです^^ スタッフ:★★★★★ みなさん非常に親切な方々。 近くの露天風呂へも雨がすごいからと往復送迎してくれましたー 立地:ー このあたりはもともと何もなく、宿が固まっているのでこの宿だけがどう、というのはないので未評価。 眺望:★★★☆☆ いろんな宿があって、景色が悪いところもあるのですが、ここは開けた温泉街がみえるので眺望はあります。景色がいい、ってわけではないですけどね。蔵王の温泉街だから仕方なし^^; 設備：★★★☆☆ Wifiあり。お風呂あがりのお水やお茶などあり。特段目新しいものはないので普通ということでー。
御夕飯
ロビーを上から七夕シーズン
部屋からの景色
Stayed 2 nights in Jun 2020
Verified

10/10 Excellent

Seitaro

Liked: Cleanliness, staff & service, property conditions & facilities
3度も温泉に入ってゆっくり出来ました。
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

おすすめします

女将さんの目が隅々まで行き届いている宿です。全27室の旅館とのこと、これくらいの規模だと、お風呂や食事、チェックアウトなど混み合うことなく、快適に過ごせました。食事も美味しかったです。 また、ぜひ訪れたい宿です。
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サービスがすごくよかった。食事も温泉もよかった。また行きたいと思っている。
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Ka Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great onsen

Great onsen, good location. Staffs are very friendly with good services. Food options are good enough for 3 nights. On demand shuttle to ski lifts.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境舒適，很有特色之溫泉旅館，距離藏王溫泉巴士站及藏王山纜車站約5至10分鐘路程，都很便利，職員很樂意協助
Stayed 1 night in Feb 2020
Verified

8/10 Good

LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推薦

房間寬敞舒適、泡湯環境也不錯！服務人員親切！
迎客大廳
日式和房
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Shou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得來一趟

地點很棒！有短程接駁 溫泉是不容錯過的
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

YICHINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms, great kaiseki and
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

暖かい1泊2日

スタッフの対応がとても心地よかったです。 部屋は喫煙部屋にも関わらず、煙草を一切感じない清潔感のある和室でした。 幼児用料理の予約をミスしてしまったのに、新たに幼児用で提供していただき、本当にかんしゃです。 温泉は、酷い汗疹の息子にとても良い効能で痒みがいっきに無くなっで驚いてます。 本当に良い旅館でした。
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

FU JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉很棒 也有個人湯屋
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

ching ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店尤其是員工
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

服務超越期望比預期做得更好更多，值得推薦
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
酒店隨時能提供接送服務，非常方便，職員非常誠懇親切有禮，酒店環境和溫泉非常舒服，下次到訪藏王溫泉必再光臨。
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得入住的傳統飯店

飯店位置不錯，離車站和纜車站都很近。房間寬敞乾淨、設備完善，浴場也很舒適，還貼心備有當地名產蒟蒻丸子。用餐時有個人包廂，不會像在房間用餐弄的滿房油煙味，也不用在大食堂吵雜的環境下用餐。
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for skiing, with good onsen and food. Very helpful staff, with some English spoken. There is a shuttle to the bus station, so call if you need a pickup.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Yao Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉很棒
Stayed 1 night in Jan 2019